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About the Role
The RTLS Service Technician is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders, and training customers on solution usage. This position involves supporting various customers alongside other team members.
Responsibilities
- Servicing, installing, troubleshooting, repairing, maintaining, and inspecting RTLS and environmental temperature monitoring solutions for healthcare customers.
- Troubleshooting existing installations and utilizing as-built drawings and documentation to identify and correct system deficiencies.
- Providing onsite validation and testing of RTLS systems.
- Responding to support tickets within established SLA requirements and escalating issues when appropriate.
- Performing preventative maintenance, repair, and emergency service calls to ensure operational readiness.
- Traveling extensively to customer sites and providing timely onsite support.
- Collaborating with Customer Success Managers to ensure service excellence and high levels of customer responsiveness.
- Assisting with continuous improvement initiatives to enhance RTLS installation, maintenance, and service delivery processes.
Requirements
- In lieu of degree, a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
- Working knowledge of technical characteristics of RTLS.
- Customer focused while maintaining a charismatic yet strategic and proactive approach.
- Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
- Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
- Ability to effectively communicate in the English language, both verbally and in writing.
- Effective communicator on all levels, including C-Suite.
- Ability to adapt to change and learn new systems in challenging situations.
- Previous experience working in Healthcare or Healthcare IT is preferred.
- Proficient in MS Office Suite and Smartsheets is preferred.
- Reliable Transportation.
- Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
- HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
- International relocation or remote work arrangements outside of the hiring country will not be considered.
Skills
- RTLS
- Environmental temperature monitoring
- Customer service
- MS Office Suite
- Smartsheets
Location
- Atlanta, GA
Work Type
- Full-time
- Onsite
- Travel required at least 60% of the time
Experience Level
- Minimum of two years’ experience supporting RTLS products
Education Level
- Vocational school or 2-year college degree preferred
- High school diploma or GED equivalent
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- Extensive career development opportunities and resources to maximize your potential
About the Company
- HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
- HID is a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
- HID is part of the ASSA ABLOY Group, the global leader in access solutions.
- HID has 63,000 colleagues in more than 70 different countries.
Equal Opportunity
- HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
- As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.
- We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
- Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.
- If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.