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About the Role

This position is responsible for driving sales in Joybird’s showrooms, delivering the best possible overall customer experience as a member of the Retail Sales team.

Responsibilities

• Guiding high-end clients through a premium sales experience.
• Creating inspired spaces with world-class furniture and décor.
• Curating luxury looks while earning commissions with no ceiling.
• Opening and closing the store and performing other duties in the absence of management.
• Performing daily sales reporting to the retail leadership.
• Overseeing the sales floor in periods of high volume, providing support to the sales team, and supervising to ensure financial goals are met and associates are providing excellent service.
• Effectively performing the Lead Sales Associate role, serving as a role model in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining the showrooms design and visual standards using merchandising guidelines.
• Maximizing sales by growing and maintaining a strong client base through personal clientele book, client follow-up, phone calls, and personalized outreach.
• Assisting the leadership team to create programs and initiatives to enhance customer experiences.
• Sharing customer needs and feedback insights with product, marketing, and technology teams.
• Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.
• Routinely moving objects weighing over 50 pounds and understanding safety requirements.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft office.
• Strong leadership and communication skills both written and verbal.

Skills

• Luxury sales
• Interior trends
• Design consultation
• Modern aesthetics
• Premium materials
• Detail-oriented
• Customer service
• Sales generation
• Clientele building
• Merchandising
• Written communication
• Verbal communication

Location

• Brooklyn, NY

Work Type

• Full-time

Experience Level

• Lead Sales Associate
• Retail sales experience
• Shift supervision experience preferred
• Managerial responsibilities aptitude
• Mentor for Part Time Designers

Education Level

• Tuition Reimbursement

Salary/Compensations

• Base Pay: $18.00 per hour
• Commission: UNCAPPED commission on written sales – 2% on all sales.
• Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals

Benefits

• Health Insurance through Blue Cross/Blue Shield
• Optum for Prescriptions In-Network
• Dental and Vision Insurance
• Paid Time Off
• 401k with match
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Health Savings Account
• Tuition Reimbursement (up to $5,250 per calendar year)
• Employee Assistance Program
• Counseling sessions
• Financial and legal resources
• Medical, Vision, Dental and Basic Life Insurance
• 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

About the Company

• Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day.
• Our employees have the power to change lives, in our homes, work and communities.
• We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
• If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
• WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!
• Joybird isn’t just about furniture — it’s about creating one-of-a-kind designs for every home.
• We’ve redefined how people bring their spaces to life, and now we’re looking for someone who shares that same passion and creativity on the sales floor.
• This is your opportunity to inspire customers, sell with purpose, and achieve real results — and real rewards.
• A sleek, modern showroom that feels more like a gallery than a store.
• Ongoing training in luxury sales, interior trends, and design consultation.
• Exclusive employee discounts so your own space turns heads.
• A brand that sells itself — and a team that celebrates success.
• At Joybird, we prioritize clear communication and reward outstanding talent!
• At La-Z-Boy Incorporated, we're an equal opportunity employer.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.