Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Meta builds technologies that help people connect, find communities, and grow businesses. The Global Operations Integrity Operations team works to create safe, trustworthy experiences across Meta's platforms by building reliable, scalable systems that address policy violations, harmful content, and operational risk at scale. Human expertise remains essential to govern AI-assisted review and automated enforcement systems, ensure accountability, and maintain alignment with evolving integrity policies. In this role, you will drive operational programs that support integrity workflows, manage cross-functional initiatives, and help shape the systems and processes that keep Meta's platforms safe for billions of people worldwide.

Responsibilities

Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication.
Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations for improvement.
Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design and implement scalable operational processes.
Develop and maintain documentation for integrity operations workflows, including standard operating procedures and escalation frameworks.
Support the design and governance of human review programs, including defining quality benchmarks and auditing case outcomes.
Track and report on key operational metrics, translating data into actionable insights for leadership.
Identify opportunities to improve tooling, automation, and human-in-the-loop processes and collaborate with partners to drive improvements.
Manage relationships with cross-functional stakeholders to align on program priorities and communicate risks.
Contribute to the development of training materials and onboarding resources for operations teams.

Requirements

Currently have, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta.
2+ years of experience in operations, program management, management consulting, or a related analytical environment.
2+ years of experience managing cross-functional projects or initiatives involving policy, trust and safety, content review, or integrity-related workflows.
Experience using data to identify operational trends, measure process performance, and develop recommendations for improvement.
Experience communicating project status, risks, and findings in writing to technical and non-technical stakeholders.
Experience working within structured decision-making or quality assurance frameworks.

Skills

Responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
AI-assisted review workflows, human-in-the-loop systems, or model evaluation processes
Proficiency with data querying or analysis tools such as SQL, Python, or data visualization platforms
Ongoing AI skill development (e.g., prompt/context engineering, agent orchestration)
Developing or refining standard operating procedures and quality measurement frameworks
Integrating AI tools to optimize/redesign workflows and drive measurable impact
Trust and safety, content integrity, or policy enforcement operations

Experience Level

2+ years of experience

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$79,997/year to $116,000/year

Benefits

bonus
equity
benefits

About the Company

Meta builds technologies that help people connect, find communities, and grow businesses.