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About the Role

Experience Design Operations plays a central role in creating the clarity and structure that enable designers to focus on craft and impact. This role is a key part of building a connected design organization that moves with purpose and delivers consistently high-quality experiences. Experience Design Operations supports Expedia Group’s global design organization across product design, research, and content. We build the structures and practices that enable teams to work with clarity, efficiency, and creative confidence. Our goal is to make design predictable, scalable, and deeply integrated into product development.

Responsibilities

Implement and refine processes, workflows, and rituals that connect design strategy to delivery.
Ensure clarity and consistency across teams.
Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time.
Track progress, risks, and dependencies to keep teams moving forward.
Work closely with product management, technical program management, and engineering to align planning and execution.
Strengthen communication and decision-making across disciplines.
Support design review pathways, from early squad reviews to leadership checkpoints.
Maintain schedules and alignment moments to ensure quality and momentum.
Identify friction points and help streamline planning and collaboration.
Promote sustainable practices that balance creativity with accountability.
Assist design leadership with prioritization, staffing visibility, and operational readiness.
Help maintain communication practices that keep teams informed and connected.

Requirements

7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams.
Strong understanding of design workflows, tools, and review processes in digital product environments.
Proven ability to manage complex programs and introduce operational improvements.
Experience collaborating with product and engineering teams in matrixed organizations.
Bachelor’s degree in Design, Business, or related field, or equivalent professional experience.
Experience supporting global or multi-brand product organizations.
Familiarity with design systems, content operations, or research operations.
Background in tooling, vendor management, or operational budgeting.
Experience driving process improvements across large teams.

Skills

Systems thinking
Collaborative operation
Steady, organized communication
Champion of craft, culture, and operational excellence within design

Location

London
New York
Seattle
Austin
San Jose / San Francisco
Los Angeles
Chicago
Other EG Locations

Work Type

Full-time

Experience Level

Senior Manager

Education Level

Bachelor’s degree in Design, Business, or related field, or equivalent professional experience.

Salary/Compensations

Seattle: $184,500.00 - $258,000.00
New York: $199,000.00 - $278,500.00
San Jose: $199,000.00 - $278,500.00
San Francisco: $199,000.00 - $278,500.00

Benefits

Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership

About the Company

Expedia Group helps travelers explore the world, one journey at a time.
We are a global travel company powered by passionate people, trusted partnerships, and leading technology.
We connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.