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About the Role

Join the new Safety Ambassador team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience. Provide exceptional front-line customer service, possess a positive "can-do" attitude, and be willing to go above and beyond for both fans and fellow crew members, rain or shine.

Responsibilities

• Assist with keeping the venue safe, clean, and presentable to guests.
• Identify guests in distress or experiencing a medical issue and liaise with medical staff.
• Proactively approach escalating situations to deescalate in a calm manner.
• Warn persons of rule infractions or violations of venue policies to preserve safety and order.
• Provide assistance to guests with special needs, including seat accommodations or those experiencing a mental health episode.
• Guide guests to exits or provide other instructions in case of emergency.
• May assist in verifying staff credentials and examining tickets or VIP passes.
• Assist patrons by giving directions to places inside or outside the venue.
• Perform lock-down of areas and access control duties for guest and artist safety.
• Help create a protective space for fans that encourages reporting of incidents.
• May write reports of daily activities and irregularities.
• Participate in the venue’s sustainability program, including sorting waste, collecting recycling, and educating fans.
• Participate in Live Nation Canada zero waste/sustainability initiatives at the venue.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent preferred.
• Experience in mental health, community services, and/or health and safety fields strongly preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Position requires constant walking, climbing stairs, and occasional sitting.
• Able to work outdoors (rain or shine), among crowds, and in a loud environment.
• A passion for live events!
• Must be 18 years of age.
• Available for a variety of shifts, including evenings, weekends, and overnight.

Skills

• Customer service
• Communication
• Interpersonal skills
• Judgment
• Tact
• Diplomacy
• Walking
• Climbing stairs
• Working outdoors
• Working in crowds
• Working in loud environments
• Mental health support
• Community services
• Health and safety
• De-escalation
• Reporting
• Sustainability initiatives

Location

• RBC Amphitheatre

Work Type

• Full-time
• Part-time
• Contract

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18.50 per hour

About the Company

• Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
• Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
• Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
• You will be working in an inclusive environment and be encouraged to bring your whole self to work.
• We will do all that we can to help you successfully balance your work and homelife.
• As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Equal Opportunity

• Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
• We also afford equal employment opportunities to qualified individuals with a disability.
• For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law.
• As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
• Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
• Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
• Live Nation will also provide reasonable religious accommodations on case-by-case basis.