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About the Role

The Guest Services Manager is responsible for the overall management of all ushers, ticket takers, and greeters at the venue. This role involves ensuring maximum guest satisfaction through effective staff supervision and complaint resolution.

Responsibilities

• Interviews, selects, trains, supervises, counsels, and disciplines usher staff.
• Organizes and conducts meetings and communicates pertinent information to staff.
• Schedules and directs staff in their work assignments.
• Reviews and evaluates the department, recommending and implementing new operational policies and procedures.
• Investigates and resolves all guest complaints.
• Interacts positively with guests to maintain guest loyalty.
• Moves throughout the venue to provide information and respond to guest inquiries.
• Ensures complete guest satisfaction by verifying that appropriate changes were made to resolve guest problems.
• Participates in the venue’s sustainability program, including waste sorting, recycling, and educating fans.
• Partners with team members to close the venue, which may include collecting recyclables and storing event equipment.
• Works with the scheduling payroll administrator to ensure staffing needs are met.
• Budgets appropriately for each show's needs to meet operating goals.
• Manages operational processes within the annual facility budget.

Requirements

• Combination of 3-5 years’ experience in a comparable role.
• At least 2 years of experience in Guest Service and communications.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+, and occasional sitting.

Skills

• Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.
• Strong organizational skills.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.

Location

• Truliant Amphitheater

Work Type

• Full-time

Experience Level

• 3-5 years

Salary/Compensations

• $24.00 - $28.00
• $20.80 USD - $26.00 USD Hourly

About the Company

• Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
• Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
• Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Equal Opportunity

• We aspire to build teams that reflect and support the fans and artists we serve.
• Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
• As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
• We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
• We also afford equal employment opportunities to qualified individuals with a disability.
• For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
• As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
• Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
• Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
• Live Nation will also provide reasonable religious accommodations on a case-by-case basis.