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About the Role
The Event Specialist supports the Events team and collaborates with hotel group clients to ensure successful event execution, managing housing and billing from pre-arrival through departure.
Responsibilities
- Serve as the housing and billing contact for hotel group clients from pre-arrival through departure.
- Process reservation requests, changes, and cancellations.
- Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
- Accommodate and document special requests.
- Set up billing accounts in accordance with accounting policies.
- Track event deposits, including group advance deposits and final payments.
- Prepare Preliminary Group Bills and Final Group Bills.
- Prepare, review, and issue bills, invoices, and account statements per company procedures.
- Provide excellent service to internal and external customers.
- Collaborate with various departments to ensure successful group events from pre-arrival through final billing.
- Perform additional duties as assigned by the Manager.
Requirements
- At least 1 year of related work experience.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to multitask and work in a fast-paced environment.
- Aptitude for self-motivation.
- A can-do attitude and a hands-on approach.
- Flexible schedule with the ability to work days, nights, holidays, and weekends based on hotel demands.
Skills
- Organizational skills
- Attention to detail
- Written communication skills
- Verbal communication skills
- Multitasking
- Self-motivation
- Can-do attitude
- Hands-on approach
Location
- JFK NYC
Work Type
- Full-time
Experience Level
- 1 year of related work experience
Education Level
- College preferred
Benefits
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
About the Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.