Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join a dynamic team where every day feels like a holiday awaits! The Client Advisor role is at the core of the Vilebrequin brand, safeguarding its growth and longevity through cultivating and strengthening client relationships. As Brand Ambassadors, you will engage clients in the discovery of our heritage through storytelling and creating enthusiasm for our collections, transforming store visits into memorable luxury shopping experiences. This position is onsite and reports to the Store Manager.

Responsibilities

Immediately welcome customers and proactively offer assistance.
Provide a dynamic service presence to each location.
Ask appropriate questions to identify customer needs and provide guidance.
Direct customers to the appropriate area, knowledgeable of store layout and merchandise.
Foster a welcoming, fun, encouraging, and energetic customer environment.
Create a positive work environment through collaboration.
Consistently achieve personal and store sales goals; serve clients according to Vilebrequin's selling ceremony.
Incorporate the WE SELL SUN selling ceremony in every sale.
Deliver luxury clienteling for the best customer experience, in-store and digitally.
Study and communicate collection details while assisting clients.
Ensure the customer wish list is always current, notifying customers of product arrivals.
Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom.
Adhere to all corporate customer service policies.
Demonstrate effective communication with customers, coworkers, and managers.
Lead by example and positively influence others.
Support store operations including processing deliveries and transfers, merchandising, and maintaining visual standards.
Execute correct POS processes including proper cash handling and opening/closing registers.
Adhere to all operational policies and procedures.
Safeguard company property, including key holding.
Maintain standards of cleanliness and organization.
Responsible for opening and closing the store.
Demonstrate a high level of energy and ability to multi-task in a fast-paced environment.
Understand customer concerns and quickly determine solutions with limited supervision.

Requirements

High School Diploma/Equivalency Required.
2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.
Desire to work in a retail setting, with a focus on sales.
Passion for luxury product with an appreciation for design.
Entrepreneurial spirit.
A professional, welcoming character and presentation.
Ability to generate customer delight.
Client-oriented with an excellent sense of service quality (go the extra mile spirit).
Excellent communication skills.
Strong attention to detail.
"Win together" mentality.
Ability to work autonomously.
Strong problem-solving skills.
Displays strong organizational skills and follow-through.
Technologically savvy.
Ability to work a flexible schedule based on business needs, including mornings/evenings, weekends, and holidays.
Lift and/or move up to approximately 50 pounds frequently.
Bending/stooping/kneeling required-frequently.
Climbing ladders -- occasionally.
Routine standing for duration of shift (up to 8 hours).

Skills

Sales
Luxury sales
Hospitality
Clienteling
Customer service
Communication
Attention to detail
Problem-solving
Organizational skills
Technologically savvy
Foreign Languages

Location

Onsite

Work Type

Full-time

Experience Level

2-3 years of experience

Education Level

High School Diploma/Equivalency

Benefits

Generous employee discount
Medical, Dental, and Vision insurance
Paid vacations (16 days a year)
401k plan with an employer contribution
Weekly Sales Bonus Structure
Tax-free commuter benefits
Mental Wellness Apps (Headspace)
Employee referral program

About the Company

Vilebrequin is a luxury brand known for its heritage and collections.