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About the Role

The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems, and peripherals within retail and commercial environments. This role involves performing product installation, support, and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products. The technician will diagnose and repair issues, perform component exchanges, and may handle equipment refurbishment, installation, and configuration changes. The role requires working under supervision until capable of unsupervised work.

Responsibilities

Perform basic repairs and services on products, including problem determination using standard maintenance packages, diagnostics, and documentation.
Perform basic diagnostics and repair, potentially requiring assistance from experienced technicians for complex issues.
Utilize established procedures for repetitive or routine work, operating individually or as part of a team.
Travel within assigned territory or nationally to customer locations for installations, relocations, discontinuances, and configuration changes.
Communicate effectively with customers, management, and team members regarding work status, potential problems, and customer satisfaction.
Build positive customer relationships with end-users and management.
Manage service events to ensure high quality and timely completion, meeting customer commitments and minimizing operational disruptions.
Plan, prioritize, and schedule work to meet Service Level objectives, with assistance.
Arrange travel plans in a cost-effective manner and respond to schedule changes.
Work varying shifts, including overtime and weekends, as necessary.
Accurately document installation activities in accordance with TOSHIBA standards using automated systems and reports.
Maintain and manage trunk stock to support customers.
Perform other related duties as assigned.

Requirements

High School Diploma with 2+ years’ experience in an Electronics field.
Must be able to travel 100% of the time, domestic and/or air travel.
Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices.
Requires mechanical aptitude with competency in electricity & electronics.
Ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
Ability to follow written or spoken directions and provide information clearly and concisely.
Good Customer Service skills are essential.
Ability to multitask, prioritize assignments, and work independently.
Good written and oral communication skills, including tact and diplomacy.
Ability to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair.
Self-motivated and strong work ethic.
Display high ethics and character.
Maintain a professional demeanor, dress, and behavior.
Problem solving and Organizational skills.
Ability to work long hours as project needs dictate in a physically demanding environment.
Ability to work varying shifts including overtime and weekends as needed.
This job opening is not eligible for immigration/work visa sponsorship.

Skills

Electronics
Personal computer technology
Network infrastructure
Flat panel TVs & monitors
Cash registers / point-of-sale equipment
Retail devices (scanners, handheld devices, kiosks, printers)
Mechanical aptitude
Electricity & electronics
Test equipment
Basic hand tools
Electronic testing equipment
Electric meters
Customer Service
Multitasking
Prioritization
Independent work
Written communication
Oral communication
Tact and diplomacy
IT signal and power cables
Low voltage wiring systems
Problem solving
Organizational skills

Location

Assigned territory

Work Type

Full-time
Hourly

Experience Level

Associate
2+ years’ experience in an Electronics field

Education Level

High School Diploma

Salary/Compensations

$21.63/hour

Benefits

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

About the Company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.
We are the world's installed market share leader in retail store solutions.
We share a 'Together Commerce' vision of a seamless two-way, participatory shopping experience.
We are passionate about our customers, the retail industry, and becoming a more responsible company.

Equal Opportunity

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers.
We’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)