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About the Role
Co–Star is seeking a Junior Operations Associate to manage user support and office operations. This role involves ensuring smooth operations, addressing user inquiries, identifying issues, and maintaining the office environment.
Responsibilities
- Manage customer support through Zendesk, assisting users with accounts, purchases, and natal charts.
- Enhance macros and automated responses for efficient yet personal support.
- Identify recurring issues, escalate edge cases, and report patterns to the product team.
- Utilize AI tools and Claude Code for automation, data analysis, and workflow efficiency.
- Support Co–Star events and daily office operations, including vendor coordination and office management.
- Proactively identify and complete tasks without direct instruction.
Requirements
- Clear, warm, and personable writing style.
- Observant, organized, and proactive with strong follow-through.
- Excellent judgment for independent problem-solving and escalation.
- Experience with AI tools and enthusiasm for Claude Code.
- Background in customer support, hospitality, events, retail, or office operations.
Skills
- Customer Support
- Zendesk
- AI Tools
- Claude Code
- Office Operations
- Event Support
- Communication
- Organization
- Problem-Solving
Location
- New York City, NY
Work Type
- Full-time
- Onsite
Experience Level
- Junior
Salary/Compensations
- $65,000 - $83,000
Benefits
- Benefits included
About the Company
- Co–Star is a company focused on its users and office operations.