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About the Role

The front desk clerk performs routine clerical, secretarial, and administrative work, including answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls.
• Receives the public and answers questions in person and by telephone.
• Responds to inquiries and refers to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials.
• Composes, types, and edits correspondence, reports, memoranda, and other material.
• Assists patients with the use of practice/clinic facilities or services.
• Adheres to all safety policies and procedures.
• Supports a culture of high quality and great customer service.
• Performs other duties as necessary or in the best interest of the organization.

Requirements

• One (1)+ year of retail or clinical front desk experience, preferred.
• Detail oriented, professional attitude, reliable.
• Management and organizational skills.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills.
• Interpersonal skills for customer service, functional, and team support.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Knowledge of state and federal regulations for this position.
• General understanding of HIPAA guidelines.

Skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Systems relating to job function
• Customer service
• Team support

Location

• Austin, TX

Work Type

• Full Time

Experience Level

• 1+ year