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About the Role

Planet Fitness is seeking friendly and courteous candidates for the role of Front Desk Associates. This role is responsible for delivering first-rate service, fostering customer satisfaction and loyalty, and promoting the company's mission, vision, and values. The ideal candidate will be adept at balancing multiple tasks with a friendly demeanor.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member's needs and respond promptly.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably.
• Utilize strong communication and problem-solving skills to resolve customer concerns.
• Maintain the cleanliness of the club.
• Deliver prompt, efficient customer service with a high level of accuracy in a fast-paced retail environment.
• Accept payments from customers and provide change and receipts.
• Drive revenue by communicating product benefits and special promotions.
• Answer customer questions and provide information regarding business procedures and policies.

Requirements

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers.
• Required to stand, walk, reach, climb or balance, and stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
• Must be 18 years old or older.
• Six months of face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• Discuss availability with the Hiring Manager or notate it on the application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Skills

• Customer service
• Communication
• Problem-solving
• Payment processing
• Sales promotion
• Fitness industry knowledge (preferred)

Location

• Amsterdam, NY

Work Type

• Part Time
• Fixed Schedule

Experience Level

• 6 months customer service experience in retail
• 1 year fitness experience (preferred)

Education Level

• High School or Equivalent

Salary/Compensations

• $16.00 - $16.00 Hourly

Benefits

• Competitive Salary
• 401K plan
• Company contribution towards health benefits (Medical, Dental, Vision, LTD, STD and Illness) (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership
• Fun exercise incentives

About the Company

• Planet Fitness is a private equity backed fitness retailer.

Equal Opportunity

• Planet Fitness is an Equal Opportunity Employer.