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About the Role

Ramp's Brand team is seeking a Director of Brand Operations to build and manage the operating system for creative production. This role focuses on establishing processes, milestones, and cross-functional coordination to enable a world-class creative team to perform efficiently and ship work quickly. The ideal candidate will protect creatives from organizational distractions, define clear ways of working, and resolve upstream cross-functional issues.

Responsibilities

Own and build the operating system for how Brand's creative gets produced.
Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.
Diagnose and fix bottlenecks across functions.
Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.
Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.
Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).
Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.
Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.

Requirements

Exceptional organization: you hold 20+ live workstreams and keep everyone on track.
A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it.
A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time.
A metrics-driven approach: you instrument delivery so progress is clear and provable.
Hands-on, lean leadership: you lift both the operation and the people in it.
A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake.
An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree.
Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.

Skills

AI automation
Process building
System automation
Cross-functional collaboration
Root-cause analysis
Metrics-driven approach
Lean leadership

Location

United States
Canada
United Kingdom
NYC
SF

Work Type

Full-time

Experience Level

Director

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
One Medical annual membership (US)
401(k), including employer match on contributions made while employed by Ramp (US)
Fertility HRA (up to $10,000 per year) (US)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance (US)
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life (Canada)
Life, AD&D, and disability coverage (Canada)
Fertility drug coverage (up to $4,000 lifetime) (Canada)
Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
Employee Assistance Program and virtual care through Lumino Health (Canada)
Private medical insurance through Freedom Elite (UK)
Virtual GP and at-home care via eMed x Livi (UK)
Workplace pension through Penfold, with salary sacrifice option (UK)

About the Company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency.
We look for slope over intercept.
We care less about where you trained and more about what you’ve built.
At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.
We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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