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About the Role

This position is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Responsibilities

• Meet sales goals and continuously motivate sales staff to meet assigned sales and productivity goals.
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate in-depth knowledge of the merchandise and ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company.
• Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Meet the expectations and requirements of internal and external customers.
• Get first-hand customer information and use it for improvements in products and services.
• Act with customers in mind; establish and maintain effective relationships with customers.

Requirements

• Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand.
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
• Ability to lift up to 50 pounds of merchandise.

Skills

• Excellent brand and product knowledge
• Knowledge of POS
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience working in a sales-commission environment preferred

Location

• Onsite

Work Type

• Full-time
• Commission eligible

Experience Level

• Minimum 2 years of selling performance and clientele experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $15.50-$22.00 per hour

Benefits

• Generous employee discount at Robert Graham

About the Company

• ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand.
• Offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

Equal Opportunity

• Centric Brands is an Equal Opportunity Employer