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About the Role

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join their team. This role involves being a trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise and problem-solving skills to guide purchasing decisions and support sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Responsibilities

Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
Process transactions efficiently while ensuring accuracy and a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
Maintain a professional, organized counter environment that reflects our commitment to quality and service.
Assist with inventory management, cycle counts, and stock organization.
Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Requirements

0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
Bilingual preferred
Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 lbs and stand for extended periods.

Skills

Product expertise
Problem-solving
Sales
Customer service
Communication
Digital literacy
Organizational skills

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level
Associate

Salary/Compensations

$20.60 - $28.82 per hour

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries.
Together We Build Better infrastructure, better homes and better businesses.
We exist to make our customers’ complex projects simple, successful, and sustainable.
We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.
Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.
Ferguson has approximately 36,000 associates across 1,700 locations.
Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.
You will build a career that you are proud of, at a company you can believe in.

Equal Opportunity

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information