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About the Role

We are seeking a Bilingual Learning and Instructional Design Practice Lead with expertise in learning science, instructional design, and educational technologies to enhance and structure learning and development practices within Claims. This experienced professional will shape a modern, innovative learning practice by translating the L&D vision into clear reference points, methods, and standards, leveraging pedagogical approaches, educational technologies, and AI. The role involves acting as a subject-matter reference, guiding pedagogical decisions, and transforming business needs into effective learning solutions.

Responsibilities

Recommend, document, and contribute to the evolution of best practices in learning, instructional design, quality assurance, and educational technologies.
Translate the L&D vision into actionable ways of working, common reference points, tools, and standards for the team.
Coach and guide instructional designers on pedagogical thinking, strategy, deliverable improvements, and skill development.
Contribute to implementing quality assurance practices for consistency, relevance, and effectiveness of learning solutions.
Explore, recommend, and integrate innovative approaches, including AI, to enhance learning design, collaboration, and support.
Analyze learning needs and operational challenges to inform pedagogical approaches.
Provide targeted expertise in the design, review, or improvement of learning solutions requiring subject-matter expertise.
Collaborate with partners, subject-matter experts, and operational teams to ensure aligned, sustainable, and applicable solutions.

Requirements

University degree in educational technology, instructional design, or a related discipline, or an equivalent combination of education and experience.
5 to 8 years of experience in a similar role, preferably in a complex, operational, or transformation-focused environment.
Strong expertise in learning, instructional design, quality assurance, and educational technologies.
Experience contributing to the structuring or evolution of practices, ways of working, standards, or quality frameworks in an L&D environment.
Strong working knowledge of design, collaboration, and innovation tools such as Microsoft 365, Articulate 360, LMS, AI tools, or similar technologies.
Demonstrated ability to act as a team reference point, influence practices, and guide skill development.
Bilingualism (French/English) is required for regular interaction with colleagues across Canada.

Skills

Learning science
Instructional design
Educational technologies
Pedagogical approaches
Artificial intelligence
Quality assurance
Microsoft 365
Articulate 360
LMS
Critical thinking
Coaching
Collaboration

Location

Canada

Work Type

Hybrid work model

Experience Level

5 to 8 years of experience

Education Level

University degree in educational technology, instructional design or a related discipline, or an equivalent combination of education and relevant experience

Salary/Compensations

87,200 - 106,600

Benefits

Flexible work arrangements
Hybrid work model
Possibility to purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, with a potential payout of up to double the target
Employee Share Purchase Plan (ESPP) with Intact matching 50% of your net shares
Defined benefit pension plan offering guaranteed income for life

About the Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Equal Opportunity

We are an equal opportunity employer.
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.