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About the Role

The Client Service Associate provides essential operational support to Wealth Advisors and/or Partners, managing services for 100 to 150 clients. This role acts as a key liaison between clients and custodians, facilitating the client-custodian relationship and ensuring smooth operational processes.

Responsibilities

• Execute daily client transactions and activities.
• Interface with custodians and other professional parties on behalf of clients to complete transactions and facilitate operational processes.
• Coordinate the setup and ongoing maintenance of client accounts at custodians.
• Initiate and follow through with asset transfers.
• Coordinate cashiering needs including wires, checks, and EFTs.
• Compile and complete necessary client and custodian paperwork.
• Troubleshoot and resolve client issues, escalating internally or with custodians as needed.
• Prepare annual and semi-annual investment portfolio reviews, as well as monthly or quarterly client reports.
• Trade client accounts, if appropriate.
• Communicate directly with clients and other interested parties in written and verbal formats.
• Record all client contact and activity information into the CRM system.
• Provide additional support to client service teams as needed.
• Backup Client Service Associate team members.
• Backup reception and phones when needed.
• Demonstrate professional, ethical, and courteous conduct in all responsibilities and dealings.
• Uphold all Cerity Partner values.

Requirements

• 2-3 years of experience in the Financial Services industry, preferably with a broker-dealer, a mutual fund company, or a registered investment advisor.
• BS/BA degree from an accredited college or university or equivalent experience required.
• Series 65 preferred / required within first year of employment.
• Experience with Schwab Institutional, Fidelity Investments, Black Diamond, Orion, and/or Salesforce.
• Strong MS Office skills required.
• Ability to interact professionally with high-net-worth clients and institutions.
• Flexible in day-to-day work flow.
• Cooperative team player.
• Must be able to lift up to 15 pounds at times.

Skills

• Interpersonal Communications
• Detail-Orientation/Quality Focus
• Time-Management
• Analytical Skills
• Customer Focus
• Organizing Skills
• Business or Job-Specific Knowledge
• Team Orientation

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2-3 years

Education Level

• BS/BA degree or equivalent experience
• Series 65 preferred / required within first year of employment

Salary/Compensations

• $90,000-120,000

Benefits

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

About the Company

• Our people drive our success by working together to deliver exceptional service to our clients.
• Cerity Partners is committed to providing an environment where all individuals can be their authentic selves.
• We are dedicated to building an inclusive and diverse workforce.

Equal Opportunity

• We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues.
• We will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
• Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs.
• For those needing accommodations, please reach out to careers@ceritypartners.com.
• Applicants must be authorized to work for any employer in the U.S.