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About the Role

The Beauty Advisor is responsible for developing deep, long-lasting relationships with customers that lead to an increase in sales, service, and loyalty. Compensation is commission-based and directly tied to sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Perform other duties, as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures

Requirements

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years experience in a commission-based sales environment
• Prior retail sales experience in a luxury environment preferred
• Perfectly bilingual in French and English

Skills

• Make-up artistry or aesthetics certificate may be required for certain brands

Experience Level

• Minimum of two or more years experience in a commission-based sales environment

Education Level

• High school diploma
• Make-up artistry or aesthetics certificate may be required for certain brands

Salary/Compensations

• $17.60 - $25.25 per hour
• This role is also eligible for commission in addition to base pay.

Benefits

• Competitive total compensation
• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development
• Comprehensive benefits package
• Enticing perks
• Pension matching
• Incentives
• Contests
• Coveted employee discount

About the Company

• Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.
• From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Equal Opportunity

• Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
• If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
• All requests are confidential and used only to meet candidate needs.