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About the Role
As a Digital Product Manager Lead within PNC's Treasury Management organization, you will execute digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices. You will monitor the marketplace to assess digital experience trends and results, recommending new digital experiences or enhancements to existing ones. You will develop and design features for new or existing digital experiences and manage their development, production, roll-out, or promotion. Partnering with key stakeholders, you will ensure all digital experiences meet strategic goals and support business, financial, and customer experience results.
Responsibilities
- Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
- Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
- Prioritizes and decisions recommendations.
- Supports business case development.
- Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
- Manages the development, production, roll-out or promotion of digital experiences.
- Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals.
- Participates in product-specific marketing initiatives.
- May participate in client facing activities.
- As part of the first line of defense, supports risk management, compliance, and audit needs.
- Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.
Requirements
- Project Management experience, preferably in banking or financial services, accompanied by digital product experience.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Skills
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
- Business Acumen
- Competitive Environment
- Data Gathering and Reporting
- Design Thinking
- Effective Communications
- Innovation
- Knowledge Of Product Line
- Marketing Strategy and Positioning
- Product Development Life Cycle
- Project Management
- Solutions Development
Location
- Pittsburgh, PA
- Philadelphia, PA
- Raleigh, NC
- Charlotte, NC
- Chicago, IL
- Dallas, TX
- Houston, TX
- Atlanta, GA
Work Type
- In-office
Experience Level
- 5+ years of industry-relevant experience
Education Level
- Bachelors
Salary/Compensations
- Base Salary: $65,000.00 – $145,475.00
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
About the Company
- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
- We are all united in delivering the best experience for our customers.
- We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
- Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.