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About the Role

Support the daily operations of an autonomous vehicle fleet by providing technical troubleshooting, real-time support, and hands-on operational work to ensure vehicles run safely and efficiently.

Responsibilities

• Serve as the first point of contact for technical issues from vehicle operators and safety drivers.
• Troubleshoot, document, and escalate technical issues to engineering teams.
• Use Unix/Linux command-line tools to review logs and assist with diagnostics.
• Monitor fleet readiness, charging status, and operational health.
• Perform vehicle startup and shutdown procedures.
• Support vehicle dispatch and return operations.
• Conduct basic hardware checks including cable connections and onboard equipment.
• Move vehicles around the facility when needed.
• Maintain accurate documentation in ticketing systems.
• Collaborate with engineering and operations teams to resolve issues quickly.

Requirements

• At least 1 year of technical support, IT support, help desk, operations support, or related experience.
• Comfortable using Unix/Linux command line on a daily basis.
• Experience with commands such as: cd, ls, cp, rm, cat, vim, scp, uptime, journalctl.
• Experience using Slack.
• Experience with ticketing systems such as: Jira, YouTrack, ServiceNow, Zendesk, or similar platforms.
• Excellent written and verbal communication.
• Strong documentation skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Valid U.S. driver's license held for at least 3 years.
• Ability to lift up to 50 lbs.
• Comfortable working around vehicles and technology.

Skills

• Unix/Linux command line
• Slack
• Jira
• YouTrack
• ServiceNow
• Zendesk
• Technical troubleshooting
• Documentation
• Communication

Location

• Austin, TX 78744

Work Type

• Onsite
• Full-Time
• Contract

Experience Level

• 1 year of technical support, IT support, help desk, operations support, or related experience

Salary/Compensations

• $20.00-$24.00 per hour

Benefits

• Stable full-time schedule
• Opportunity to build experience in one of the fastest-growing technology sectors

About the Company

• Keep the Future of Transportation Moving
• Work with cutting-edge autonomous vehicle technology
• Gain experience supporting advanced robotics and vehicle systems
• Blend of IT support and hands-on operational work
• Collaborative engineering environment