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About the Role
The Center Associate delivers world-class customer service by handling package shipments, operating various office equipment, and advising customers on products and services.
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries.
- Continuously practices good listening skills with customers, UPS Store team members, and leadership.
- Takes ownership of the customer's shipping needs and offers viable solutions.
- Takes action to learn all product and service offerings, alternative solutions, and industry trends.
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
- Maintains a clean, organized, and safe working environment.
- Performs other duties as assigned.
Requirements
- Previous retail sales experience.
- Strong computer and internet skills.
- Friendly and genuinely helpful demeanor.
- Professional appearance.
- Fast learner who makes an effort to learn all aspects of the business.
- Strong computer skills, including Microsoft Office and Adobe Suites.
- Outstanding phone skills.
- Strong verbal and written communication skills, including spelling and math.
- Prompt, reliable, and responsible.
- Able to lift 40+ pounds.
Skills
- Customer service
- Computer skills
- Internet skills
- Microsoft Office
- Adobe Suites
- Phone skills
- Verbal communication
- Written communication
- Spelling
- Math
Education Level
- High school diploma or GED required