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About the Role
Delivers world-class customer service by processing packages, operating various office equipment, and advising customers on products and services.
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Requirements
- Previous retail sales experience
- Strong computer and internet skills
- Friendly and genuinely helpful demeanor
- Professional appearance
- Fast learner who makes an effort to learn all aspects of the business
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Willing and able to work 25 to 30 hours per week for a 6-day work week
Skills
- Customer service
- Computer skills
- Internet skills
- Operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices
- Microsoft Office
- Adobe Suites
- Phone skills
- Verbal communication
- Written communication
- Spelling
- Math
Work Type
- Part-Time
- Full-time
Education Level
- High school diploma or GED