Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Collective Health IT prioritizes building strong relationships with users by proactively resolving daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone. We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges.

Responsibilities

Support employees with day-to-day tech issues via email, chat, or in person.
Handle new hire onboarding, including hardware and software setup.
Manage hardware and software lifecycles from procurement to decommissioning.
Identify and implement improvements to daily IT tasks using scripts or better processes.
Create clear, easy-to-follow how-to guides for user self-service.
Maintain macOS and Windows computers, conference room technology, and basic office networks.
Enforce security best practices, including MFA and device protection.
Manage mobile devices using MDM tools for updates and security.
Support and troubleshoot modern collaboration tools like Google Workspace, Okta, and Zoom.

Requirements

Hands-on experience administering and troubleshooting macOS and Windows environments.
Experience with hardware, software, and A/V conference room technology.
Proven background in managing full IT lifecycles, including user onboarding/offboarding and asset management.
Applied knowledge of fundamental networking protocols (DNS, DHCP, VPN).
Experience managing mobile device lifecycles using MDM solutions (e.g., Jamf).
Commitment to IT security best practices, including endpoint protection, phishing awareness, MFA, and data privacy.
Experience supporting and troubleshooting modern collaboration tools, including Google Workspace, Okta, and Zoom.
Proficiency in scripting (e.g., Bash, Python, or PowerShell) to optimize workflow efficiency.
Demonstrated ability to deliver high-touch IT support to a diverse user base.
Ability to create clear, accessible knowledge base articles.

Skills

macOS administration
Windows administration
Hardware troubleshooting
Software troubleshooting
A/V conference room technology
IT lifecycle management
User onboarding/offboarding
Asset management
Networking protocols (DNS, DHCP, VPN)
Mobile Device Management (MDM)
IT security best practices
Endpoint protection
MFA
Data privacy
Google Workspace
Okta
Zoom
Scripting (Bash, Python, PowerShell)
Customer support
Technical documentation

Location

San Francisco, CA

Work Type

Onsite

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$39.56—$49.45 USD

Benefits

35,000 stock options
Health insurance
401k
Paid time off

About the Company

Collective Health is transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform.
We are committed to achieving significant impact and modernizing IT operations.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.