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About the Role

As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• No high school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Skills

• Guest service
• Communication
• Teamwork
• Attention to detail
• Problem-solving
• Time management

Location

• Toronto

Work Type

• Full-time

Experience Level

• Entry-level

Education Level

• No high school diploma or G.E.D. equivalent

Benefits

• Training
• Development
• Recognition

About the Company

• Marriott Hotels strive to elevate the hospitality industry, innovating while maintaining comfort globally.
• JW Marriott is part of Marriott International's luxury portfolio with over 100 properties worldwide.
• JW Marriott prioritizes its associates, believing their happiness leads to guest satisfaction.
• JW Marriott offers a unique work environment fostering community and camaraderie.
• JW Marriott provides opportunities for training, development, recognition, and pursuing passions in a luxury setting with a focus on holistic well-being.
• Marriott International is dedicated to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment.

Equal Opportunity

• Marriott International is an equal opportunity employer.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Toronto Airport Marriott Hotel adheres to provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• Accommodations can be requested via phone at 905-366-5227 or email at CanadaApplicationAccommodation@marriott.com.