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About the Role

The Manager, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients. This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable professional who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.

Responsibilities

Partner with retail clients to understand business challenges and define strategic objectives
Diagnose problems using data and analytics to inform solution development
Develop and propose integrated solutions across marketing, CRM, digital, and customer experience (CX)
Lead the development of proposals, statements of work (SOWs), and program plans
Manage end-to-end delivery of marketing programs, ensuring projects are completed on time, within scope, and to quality standards
Act as the primary liaison between clients and internal teams (digital, analytics, IT operations, consulting, brand engagement)
Allocate and optimize resources across functions to meet program and operational needs
Own project financials, including budget management and client margin accountability
Serve as the primary point of contact for client stakeholders, maintaining strong and trusted relationships
Facilitate quarterly business reviews (QBRs) and strategic client meetings
Manage stakeholder expectations and ensure alignment on goals, deliverables, and outcomes
Drive cross-functional collaboration to resolve challenges and ensure program success
Oversee campaign execution lifecycle, including planning, implementation, measurement, and continuous improvement
Ensure high levels of client satisfaction and effective backlog execution

Requirements

Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
Experience working with national retailers or within an agency supporting retail clients
Strong track record in developing strategic solutions based on data and business insights
Demonstrated experience managing multiple stakeholders, including executive-level clients
Experience managing budgets, client margins, and resource allocation
Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

Skills

Strategic Thinking & Problem Solving
Client Leadership
Project Management Excellence
Communication
Collaboration & Influence
Financial Acumen
Adaptability
Technical Proficiency
MS Office Suite
PowerPoint

Work Type

Hybrid work model

Education Level

Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

Salary/Compensations

$93,504.00 to $114,820.00 CAD annually

Benefits

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

About the Company

At Bond, we craft innovative solutions designed to build stronger brand loyalty for our clients.
Our dynamic and collaborative approach allows us to deliver impactful marketing experiences while continuously evolving in a fast-paced, growth-oriented environment.

Equal Opportunity

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.