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About the Role

Pella Windows & Doors is seeking a Showroom Experience Coordinator to serve as the first point of contact for customers visiting or calling their Austin showroom. This role involves creating a welcoming experience, qualifying customer needs, scheduling appointments, supporting sales activities, and assisting homeowners in finding solutions to enhance their homes.

Responsibilities

• Serve as the first point of contact for showroom visitors and incoming customer calls.
• Welcome customers and create a positive, professional showroom experience.
• Understand customer needs and qualify opportunities by asking thoughtful questions.
• Schedule appointments for Outside Sales Representatives.
• Enter and maintain accurate customer information in CRM and lead management systems.
• Follow up with customer inquiries and showroom leads.
• Set clear expectations regarding the window and door replacement process.
• Assist customers with service-related requests and inquiries.
• Maintain an organized, clean, and inviting showroom environment.
• Assist with product displays, literature, and sample inventory.
• Coordinate resolution of showroom facility needs and maintenance issues.
• Monitor office and showroom supply levels and submit replenishment requests.
• Support special events, home shows, and showroom presentations as needed.
• Provide administrative support to Outside Sales Representatives and management.
• Prepare reports, track leads, appointments, and showroom activity.
• Assist with quoting, customer communications, and order-related inquiries.
• Research and communicate accurate product information.
• Support onboarding and showroom training activities when needed.
• Occasionally process customer deposits and sales transactions.

Requirements

• High school diploma or GED.
• 1+ years of customer service, retail, hospitality, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Professional phone, email, and customer-service etiquette.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive, team-oriented attitude with a strong desire to learn.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Ability to quickly learn CRM systems and internal business software.
• Experience in home improvement, construction, building materials, or related industries is preferred.
• Experience supporting sales teams or managing customer appointments is preferred.
• Knowledge of windows, doors, or construction terminology is helpful but not required.

Skills

• Customer service
• Retail
• Hospitality
• Administrative support
• Inside sales
• Microsoft Office (Outlook, Word, Excel)
• CRM systems
• Lead management
• Organizational skills
• Attention to detail
• Multitasking
• Communication skills

Location

• Austin, TX

Work Type

• Onsite
• Full-time

Experience Level

• 1+ years preferred

Education Level

• High school diploma or GED

Benefits

• Stable, established industry leader with a strong reputation
• Collaborative and supportive team environment
• Opportunity for career growth within sales, operations, and customer experience functions
• Meaningful work helping homeowners improve their homes
• Professional training and development opportunities

About the Company

• Pella Corporation is the #1 most-preferred national window and door brand by homeowners.
• Founded in 1925, Pella leads the industry in innovation and design.
• The Pella Family of Brands offers a robust product offering sold and installed through various channels.
• Pella is a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada.
• Pella is recognized as a great place to work by Newsweek, Forbes, and Glassdoor.
• Recent accolades include America’s Greatest Workplaces for Diversity (Newsweek, 2024), Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa, and Fast Company’s Best Workplaces for Innovators (2024) and Most Innovative Manufacturers (2022 and 2023).
• Pella's team cares deeply, learns continuously, and achieves results.
• The company encourages creative thinking and seeks diverse perspectives.
• Pella empowers employees with individualized talent development plans, cross-functional experiences, and opportunities for career advancement.