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About the Role

The Patient Care Specialist plays a key role in supporting health center staff by providing education and counseling to patients, ensuring all health center functions are managed professionally, courteously, confidentially, and with care.

Responsibilities

• Greet patients, determine visit reason, verify demographic information, and check patients in/out of EHR.
• Verify insurance eligibility and coverage prior to services.
• Screen applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.
• Assist patients with completing forms and releases.
• Record data in the Electronic Health Record, including vital signs and medical/family/social history.
• Perform routine tests such as urine pregnancy tests, HIV tests, blood draws, and urine specimen collection.
• Assist clinicians in the exam room with patient support, comfort, counseling, and basic education on reproductive health, birth control, and STIs.
• Prepare and set up exam rooms, and break down, clean, and store all patient service rooms, supplies, and equipment daily.
• Prepare specimens for lab pick-up.
• Assist in surgical abortion service areas, including products of conception, recovery room, and procedure room support.
• Assist with patient referrals, phone calls, reports, and appointment scheduling.
• Operate telephones efficiently, screening calls and delivering messages.
• Maintain a clean and organized work area, ensuring patient confidentiality.
• Schedule, confirm, and reschedule patient appointments.
• Interface with Phreesia for patient check-in and registration.
• Assess patients for placement on a Discount Fee Schedule and request income information.
• Assess eligibility and screen patients for grants and other payment sources.
• Collect payment and inform clients of outstanding financial responsibilities.
• Verify checks, credit cards, and debit cards, and provide receipts.
• Provide emergency contraceptives and birth control for walk-in supply sales.
• Review charges for completeness and accuracy, and enter client visit record data into EPM.
• Follow appropriate Cash Handling procedures.
• Provide excellent customer service to all patients and visitors.
• Perform clerical duties such as copying, locating charts, faxing/scanning, mailing, and completing forms.
• Conduct monthly inventory and ordering of supplies.
• Travel to other sites to provide support as directed.
• Participate in the agency’s compliance, Quality, and Risk Management program.
• Participate in affiliate initiatives.
• Achieve productivity, customer service, and capacity goals.
• Assist with training new Patient Services Specialists and Patient Care Assistants.
• Work on other projects as assigned by management.
• Show respect for diverse backgrounds, lifestyles, viewpoints, and needs.

Requirements

• Ability to handle client information discreetly.
• Organized with the ability to prioritize tasks and handle multiple projects.
• Excellent customer service and communication skills (verbal and written).
• Comfortable with multi-tasking.
• Ability to work effectively and cooperatively with staff in a fast-paced environment.
• Ability to juggle multiple priorities.
• Experience in customer service is desirable.
• Must be able to work a flexible schedule.
• Must be able to travel to multiple sites as needed.
• Experience delivering care and services to diverse service populations.
• Proficiency in two or more languages is desired.
• Commitment to PPCWNY’s mission, vision, and values.
• Commitment to providing services to a wide range of clients.
• Ability to lift 25 pounds with or without accommodation.
• Sufficient mobility to perform essential functions with or without accommodation.
• May experience visual fatigue working at a computer with potential extended periods of sitting.
• Ability to travel to all agency locations as assigned.

Skills

• Basic Microsoft Office proficiency.
• Email proficiency.
• Electronic Health Records (EHR) usage is strongly preferred.
• Customer service skills.
• Communication skills (verbal and written).
• Multi-tasking skills.
• Organizational skills.
• Prioritization skills.
• Ability to handle multiple projects.
• Ability to work cooperatively with staff.
• Ability to work in a fast-paced environment.
• Proficiency in two or more languages is desired.

Location

• West Seneca, NY

Work Type

• Full-time (37.5 hours per week)
• Occasional evenings and weekends

Experience Level

• 2 - 4 years of experience in a clinical role

Education Level

• High School Diploma or GED preferred
• Medical Assistant certification desired

Salary/Compensations

• $20.71 to $24.05/hour

Benefits

• Generous Paid Time Off
• 10 paid holidays
• Affordable medical, dental, and vision options
• Health Savings Account or Flexible Spending Account
• 401(k) with match

About the Company

• Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families.
• Services are provided with respect, without judgment, and no matter what.

Equal Opportunity

• Planned Parenthood of Central and Western New York is an equal opportunity employer.