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About the Role

The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position provides safe and best-in-class roadside service solutions for AAA members, ensuring positive member experiences in a Battery Service Vehicle. Technicians respond to member requests, ensure safety and vehicle security, educate members on issues, and provide services such as jump starts, flat tire replacement, and battery testing/installation.

Responsibilities

Respond to member requests for service with an estimated time of arrival.
Locate members and assess the safety of the scene to ensure a safe service environment.
Greet members and manage their emotional state, providing reassurance and advice.
Clearly communicate all aspects of the battery program, including the importance of testing and program benefits.
Report diagnostic testing results to members and provide referrals for additional repairs.
Maintain minimum performance standards in conversion, testing, and installs.
Perform diagnostic testing on vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
Determine the best course of action for vehicle issues and ask for assistance when needed.
Perform battery testing, maintenance on battery terminals, and install appropriate batteries.
Follow all safety procedures for battery installation and hazardous materials handling.
Call for towing if required.
Maintain service vehicle and equipment in good working order, conducting safety checks.
Maintain an inventory of tools and products.
Operate a laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
Inspect and maintain the appearance and mechanical condition of the assigned vehicle.
Restock sold batteries, test new stock, and dispose of obsolete batteries following hazardous waste procedures.
Inventory all electronic testing equipment.
Certify to operate a Battery Service Vehicle by attending required training and refreshers annually.
Promote AAA products and services.
Ensure complete resolution of member issues.
Achieve club performance standards for go rates and membership satisfaction.

Requirements

High School GED required.
At least 21 years of age required.
Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting is preferred.
Active and valid driver’s license issued by only one state or jurisdiction required.
Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required.
Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.

Skills

Battery testing
Battery installation
Battery replacement
Roadside diagnostics
Electrical troubleshooting
Vehicle safety assessment
Customer service
Communication

Location

Maspeth, NY 11378

Work Type

Full Time

Experience Level

Minimum of one-year DOT card required

Education Level

High School GED required
Post-secondary training in automotive mechanics preferred

Salary/Compensations

$23.50 - $26.45 Hourly
Additional $2.75 per hour overnight shift differential
Additional $1.75 per hour evening shift differential
Additional $1 per hour shift differential for weekend hours
Annual bonuses are offered
Eligible to earn additional forms of compensation through monthly and/or quarterly incentives

Benefits

Medical, dental, vision, and wellness benefits
6% 401k company match
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement

About the Company

AAA Northeast has over 120 years of service excellence.
The company is focused on innovating for the future with new business offerings and increasing digital presence.
AAA Northeast is a highly collaborative organization that values connection, transparency, and trust.
The company has a diverse culture shaped by the talents, experiences, and perspectives of its employees.

Equal Opportunity

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement.
We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.