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About the Role

The Senior Manager of Product Management is responsible for DFS’s Anthem UX platform, defining the product roadmap and executing strategies to drive products from ideation to market success, increasing market share and profitability. This role ensures the product meets customer requirements and business objectives, blending market insight with business strategy to steer product development.

Responsibilities

• Identify market opportunities, understand customer needs, and define the overall strategy and goals for the Anthem UX platform and related fuel dispenser and EV charger applications and integrations.
• Create the product roadmap for the product portfolio with a clear plan for new NA market opportunities and product features to deliver annual revenue and profit plans.
• Manage the revenue and margin for the product portfolio, including pricing.
• Conduct market research and gather customer feedback to understand market needs and the product’s market position.
• Establish relationships with key accounts and market segments while actively seeking Voice-Of-Market (VOM) and product feedback.
• Accountable for product portfolio lifecycle from definition through End-of-Life activities, monitoring product performance against key metrics and goals to make informed decisions.
• Develop close collaboration with the commercial sales team, including forecasting, win/loss, and competitive analysis.
• Demonstrate excellence in execution by aligning key stakeholders, engineering, and operations, and collaborating with cross-functional partners and customers.
• Support and work closely with the product manufacturing and SaaS organizations to maintain product quality and operational margin.
• Communicate with stakeholders, including company executives, to report on product performance, progress, and future plans.
• Lead competitive benchmarking efforts to ensure market positioning aligns with strategic objectives for the product line.
• Collaborate with select customers to capture the return on investment (ROI) of the Anthem UX platform's positive business impact.
• Monitor the overall volume, revenue, profitability, hit rate, and warranty costs of the product lines.
• Periodically visit customer sites (with sales) to establish and maintain relationships with key customer contacts and maintain deep technical intimacy with the product and its application.
• Assist in any necessary training for customers, engineering, support, sales, and field service.
• Provide tactical sales support, including presentations and demonstrations to key customers.
• Collaborate with Marketing on defining and creating product literature and documentation, including website content and social media campaigns.

Requirements

• 6+ years of relevant product management experience, ideally in software/hardware customer interfacing SaaS platform solutions.
• BS/BA required or equivalent experience.
• Prior experience in UI/UX product development.
• Demonstrated success in growing market share, developing new products, and creating brand loyalty.
• Demonstrated history working with a dynamic sales team with multiple sales channels.
• Experience in leading new high-tech solutions and communicating features, advantages, and benefits.
• Prior experience working in a fast-paced environment with cross-functional teams.
• Strong communication skills, both written and verbal.
• Ability to quickly learn and understand DFS products, solutions, customers, and overall market.
• Highly motivated self-starter with excellent organizational skills, continuously driving for results.
• Strong understanding of product lifecycle management, including roadmap creation, cost management, and revenue/profitability targets.
• Financial acumen with the ability to create business cases to support innovative ideas for new product enhancements.
• Strong communication and leadership abilities are essential for fostering collaboration among cross-functional teams and leading them towards common goals.
• Strong attention to detail in all areas of the position.
• Able to effectively operate as a matrix manager in coordinating people and resources from multiple areas of the company to easily handle timelines and project deliverables.
• Troubleshooting and creative problem-solving skills.
• Adaptable to navigate changing market trends, new technologies, and organizational needs.
• Ability to handle several initiatives and priorities simultaneously.

Skills

• Product Management
• Software/Hardware
• SaaS Platform Solutions
• UI/UX Product Development
• Market Share Growth
• New Product Development
• Brand Loyalty Creation
• Sales Team Collaboration
• High-Tech Solutions Leadership
• Cross-functional Teamwork
• Communication (Written and Verbal)
• Product Lifecycle Management
• Roadmap Creation
• Cost Management
• Revenue/Profitability Targets
• Financial Acumen
• Business Case Development
• Leadership
• Attention to Detail
• Matrix Management
• Troubleshooting
• Problem-Solving
• Adaptability
• Time Management

Location

• Downers Grove, IL

Work Type

• Hybrid

Experience Level

• Senior Manager
• 6+ years relevant product management experience

Education Level

• BS/BA required or equivalent experience

Salary/Compensations

• Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health savings account
• Health care and dependent care flexible spending accounts
• Company-paid short-term disability and long-term disability
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off
• Business travel services
• Employee discounts
• Employee assistance program including company-paid counseling sessions and legal services

About the Company

• At Dover Fueling Solutions (DFS), a Dover company, we are taking fueling and convenience retail to the next level.
• We are passionate about cultivating excellence in everything we do.
• Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.
• Dover Corporation® (NYSE: DOV) is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.
• DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry.
• Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.

Equal Opportunity

• All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
• Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.