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About the Role
As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique team by handling administrative and back-of-house duties, while maintaining CHANEL standards of excellent customer service, personal presentation, and teamwork.
Responsibilities
- Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries.
- Provide the highest level of customer service to colleagues at all times.
- Assist on the shop floor as needed, applying CHANEL standards of customer service.
- Communicate appropriately and effectively with colleagues and management.
- Prepare packaging and assist with gift wrapping parcels.
- Accurately document messages and deliver to Fashion Advisors.
- Work effectively and efficiently within the team, ensuring memos and information notices are current.
- Ensure absolute confidentiality of the Company’s commercial activities and internal affairs.
- Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.).
- Execute after-sales tasks.
- Ensure inventory integrity and organization at all times.
- Ensure that back-office areas are kept clean and tidy at all times.
- Ensure Cash and Wrap stations are prepared and stocked.
Requirements
- Successful experience of at least 1-3 years in retail operations and/or stock experience.
- Knowledge of shipping and receiving.
- Customer service oriented.
- Detail oriented with excellent organizational skills.
- Excellent verbal and written communication skills.
- Comfortable working with different departments and teams.
- Fluent English; a second language is a plus.
Location
- CHANEL Bloor Boutique (in Holt Renfrew)
Work Type
- Full-Time
- Contract
Experience Level
- 1-3 years
Salary/Compensations
- $55,000CAD per year + bonus
Benefits
- The opportunity to work with a fun, creative and passionate brand.
- The opportunity to support and contribute to the back of house and support with boutique openings.
About the Company
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
- We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Equal Opportunity
- CHANEL CANADA ULC. welcomes all applicants for this position.
- We are committed to fair and accessible employment practices.
- Accommodations are available upon request for candidates with disabilities throughout the recruitment process.