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About the Role

Planned Parenthood of Greater New York (PPGNY) is seeking a Patient Care Associate to join our Clinical Services team. This role is crucial in providing essential patient intake, medical history documentation, and health education, contributing to the organization's mission of advancing equity and improving health outcomes.

Responsibilities

• Support front desk with check ins, scheduling, and patient inquiries.
• Review patient health history for completeness and record findings.
• Document patient information in the electronic medical record using PPGNY templates.
• Promote optimum center operations, excellent patient service, and compliance with policies.
• Adhere to affiliate goals and policies on professionalism, wait times, and client complaint resolution.
• Assess patient flow to minimize wait times.
• Assist in the orientation and training of new clinic staff.
• Ensure charge capture and financial reporting through accurate EHR documentation.
• Ensure access to interpreter services for patients with communication barriers.
• Perform other duties as assigned.
• Provide health education and care related to sexual and reproductive healthcare.
• Provide accurate, patient-centered, non-judgmental education and sign informed consent.
• Perform laboratory tests, complete requisitions, and package labs for transport.
• Run Daily Controls for laboratory tests.
• Perform clinic opening and closing duties, including cleaning and restocking supplies.
• Report facility and equipment issues.
• Follow all lab and quality assurance protocols, using appropriate PPE and infection control precautions.
• Assist in abortion services as needed, including counseling, POC room, float, and surgical room assistance.
• Attend monthly didactics and incorporate information into daily care.
• Maintain clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH.
• Participate in annual competency checks and training for new services, tests, and skills.

Requirements

• High school diploma/GED
• Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice
• Experience with Electronic Health Records
• Superior customer service and teamwork skills
• Flexibility in work schedule including non-consecutive workdays, evenings or Saturdays
• Interest in expanding analysis and knowledge about the role of racial inequity and commitment to building/deepening commitment to racial equity in work
• Proof of immunization or immunity to certain communicable diseases (including influenza during flu season and Covid-19) and testing for tuberculosis

Skills

• Electronic Health Records
• Other languages proficiency
• Sexual Reproductive Health
• Phlebotomy
• Urinalysis
• Pregnancy Testing
• Rapid HIV Testing
• Medicaid screening knowledge

Location

• Hempstead, NY

Work Type

• Full-time
• 37.5 hour work week

Experience Level

• Previous experience working with electronic health record
• Prior Planned Parenthood employment
• Prior health care employment
• Previous experience in a high-volume customer service role
• Work experience in Sexual Reproductive Health
• Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing

Education Level

• High school diploma/GED

Salary/Compensations

• $26.86 - $26.86 an hour

Benefits

• Generous PTO and holiday schedule
• Medical, dental and vision coverage options for you and eligible dependents
• FSA, HSA, Commuter pre-tax reimbursement funds
• Short- and Long-Term Disability, Free Basic Life and AD&D
• 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

• Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
• PPGNY provides a wide-range of family planning services at our brick-and-mortar health centers and mobile care units.
• We care for everyone regardless of their immigration status, zip code or ability to pay.
• PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information.
• As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
• We provide the absolute best care to our patients and our communities through innovative health care delivery and education programming.
• As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
• PPGNY is committed to diversity, equity, and inclusion.
• We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose.
• We encourage candidates from all backgrounds to apply.

Equal Opportunity

• PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.