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About the Role
We are seeking a commercial General Manager for office and retail properties who excels at enhancing tenant experiences and maintaining high property standards. This role involves managing site performance, daily operations, financial steering, preventive maintenance, and leading a team. You will be key in driving occupancy, managing vendors, safeguarding asset value, and improving processes.
Responsibilities
- Maintain property standards, manage tenant inquiries, and resolve operational issues to cultivate an exceptional tenant experience.
- Oversee daily property functions, conduct regular inspections, execute preventive maintenance, identify deficiencies, and manage emergency protocols.
- Prepare annual operating budgets and capital expenditure programs, manage variance reports, analyze general ledgers, authorize purchase orders, and meet key performance indicators for occupancy and revenue.
- Stay informed on market rents, lease rates, market conditions, and competitor information, identifying market risks and collaborating with brokers to market the property.
- Direct, mentor, and evaluate site staff, fostering collaboration and managing performance.
- Lead vendor service tendering, supervise contracted work for quality and cost-effectiveness, and ensure compliance with Health & Safety, WHMIS, AODA, and municipal bylaws.
Requirements
- 7+ years of property management experience with demonstrated success in commercial retail and office portfolios.
- Experienced in annual budget development, financial reporting, variance analysis, and managing property operational costs.
- Skilled in property management systems (Yardi and MRI work order software) and Microsoft Office applications.
- Strong working knowledge of local property standards, occupational health and safety, WHMIS, AODA, and the Privacy Act.
- Excellent communication and presentation skills with the ability to make sound decisions, manage priorities under tight deadlines, and resolve complex challenges.
- A valid driver's license is required.
Skills
- Property management
- Financial acumen
- Tenant relations
- Vendor management
- Budgeting
- Preventive maintenance
- Team leadership
- Communication
- Problem-solving
- Microsoft Office
- Yardi
- MRI
Location
- Postmedia Place
Work Type
- Full-time
Experience Level
- 7+ years
Education Level
- Post-secondary education is considered an asset
Salary/Compensations
- $125,000 – $150,000 CAD annually, plus discretionary bonus eligibility
Benefits
- Core Benefits
- Variable Bonus Incentive Program
- Extended Health Coverage
- Maternity Leave Top-Up
- Employee Assistance Program (EAP)
- Paid Time Off
- Education Reimbursement
- Individual Development Program
- Continuous Improvement Initiatives
- Service Awards
- Rewards Platform
- Employee Referral Program
- Performance Feedback and Reviews
- Birthday Day Off
- Company Social Events
- Gym Membership Discount
- Collaborative Workspace
- Flexible Work Environment
About the Company
- Shiplake Properties Ltd. is a third-generation family-owned business with nearly 80 years of experience in constructing urban residences.
- We own and manage diverse communities, focusing on innovation, service, and community.
- We foster supportive and dynamic workplaces where employees can grow and thrive.
- Shiplake Properties is Certified™ by Great Place To Work®.
- We are committed to creating a workplace where employees can be both focused and fulfilled.
- Our core values are customer obsession, innovation, operational excellence, and a commitment to long-term thinking.
Equal Opportunity
- We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices.
- We welcome applications from a wide range of qualified candidates, including people with disabilities.
- If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.