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About the Role

The Quality Assurance and Releases Coordinator will develop and execute comprehensive test plans for applications, oversee QA of mobile/web applications, conduct customer training, and support release tasks.

Responsibilities

• Collaborate with cross-functional teams to understand software requirements and specifications for testing mobile/web applications.
• Identify, document, and track software defects and issues for mobile/web applications using bug-tracking tools/methods.
• Develop, maintain, and execute test plans and test cases.
• Provide timely and detailed reports on testing progress and results.
• Follow steps and report any unclear or missing steps for a given item/task that would affect QA testing.
• Report on QA progress for mobile app development, promptly addressing identified issues.
• Coordinate customer training on mobile/web applications, ensure a seamless experience, and collect feedback.
• Collaborate to explore and implement various customer or crossed-team training formats to accommodate different learning preferences for mobile/web applications.
• Evaluate the effectiveness of varying formats including videos, tutorials, asynchronous and synchronous styles, etc.
• Establish mechanisms for collecting user feedback during and after training sessions.
• Gather and report feedback on customer training preferences and effectiveness.
• Maintain internal training records and documentation.
• Provide recommendations for further support or enhancements based on adoption patterns, and general improvements for the customer training process.
• Create, manage, and maintain mobile app builds for internal and external testing.
• Coordinate and oversee mobile application releases to the Apple App Store and Google Play Store.
• Monitor and ensure compliance with app store policies, guidelines, and submission requirements.
• Prioritize and schedule application launches and updates in alignment with business needs.
• Train cross-functional teams on app store policies, processes, and best practices.
• Document and communicate changes to app store policies and requirements.
• Undertake other projects/duties as assigned by the Manager of QA, Support, Releases or their designates.

Requirements

• Familiar with Git, CI/CD tools such as Jenkins, and MySQL.
• Knowledge of mobile/web application development technologies, platforms, and tools.
• Willingness to learn new computer systems and software applications.
• Willingness to learn iOS, Android, and web QA testing methods.
• Willingness to learn how to identify issues in a mobile/web app testing environment.
• Proficiency in MS Office applications.
• Strong communication skills with the ability to articulate technical concepts, facilitate discussions, and build relationships with internal and external stakeholders.
• Strong ownership skills in the testing process and project delivery.
• Excellent organizational, problem-solving, with a detail-oriented approach to ensuring quality and timely delivery.

Skills

• Git
• CI/CD tools
• Jenkins
• MySQL
• MS Office applications
• Communication skills
• Organizational skills
• Problem-solving skills
• Detail-oriented approach

Experience Level

• 2+ years of experience in a related role

Education Level

• Bachelor of Science in Computer Science/Engineering

Salary/Compensations

• The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Other perks

About the Company

• NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry.
• Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences.
• NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.
• Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry.
• Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
• We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture.
• We encourage the growth of individual development and recognize that our success depends on developing each other.
• The Joingo loyalty platform is a comprehensive suite of tools and services designed to build and support mobile applications (iOS, Android, and Web) for casinos.
• These applications serve marketing and operational functions but explicitly do not include direct gaming functionality.
• Joingo-powered apps currently generate approximately ¼ billion page views annually.
• The bespoke nature of our apps is a key factor in attracting and retaining our clients.
• As a result, the challenges we address involve both large-scale performance and fine-grained detail.

Equal Opportunity

• NRT is an equal opportunity employer and does not use AI within its hiring process in most cases.
• In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided.
• It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job.
• NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
• NRT welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.