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About the Role
To provide consistent, efficient, personalized, and prompt food service, ensuring Omni Hotel & Resort Standards are always met. This posting represents an existing vacancy.
Responsibilities
- Greet guests with a pleasant smile and superior customer service upon entering the restaurant.
- Set tables according to event type and service standards.
- Take orders and answer guest questions, offering suggestions on menu selections.
- Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
- Record transactions in the MICROS system at the time of order.
- Check in with guests to ensure satisfaction with food and beverages.
- Present accurate checks to guests and process payments.
- Maintain cleanliness of work areas throughout the day.
- Clean and set up tables.
- Complete closing duties.
Requirements
- 2+ years of fine dining serving experience.
- Hotel experience is an asset.
- Knowledge of wines and food and beverage service.
- Good verbal and written skills.
- Knowledge of Microsoft.
- Proficiency in French Service.
- Ability to work well under pressure.
- Good up-selling skills.
- Self-motivated, flexible, and reliable.
- Honest and dependable.
- Great customer service and a positive attitude.
- Smart Serve certified.
Skills
- Customer Service
- Menu Knowledge
- Order Taking
- POS Systems (MICROS)
- Table Setting
- Upselling
- Communication
- Teamwork
- Problem Solving
- Time Management
- Attention to Detail
- Microsoft Office
Location
- Onsite
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Omni Hotels & Resorts