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About the Role

Wishes are a vital part of a child’s treatment journey, helping to restore strength, hope, and resilience. Make-A-Wish Canada is seeking a Fundraising Operations Coordinator to manage the day-to-day health of their CRM, standardize processes, and build functional reporting tools to power their fundraising teams.

Responsibilities

• Lead structural data quality initiatives within Salesforce, including duplicate management, record clean-up, audits, and compliance with data governance and confidentiality policies.
• Ensure user inputs comply with organizational policies.
• Manage the national prospect clearance matrix for efficient request handling.
• Conduct secondary financial and philanthropic prospect research to support fundraising teams.
• Oversee Salesforce data reconciliation for major gifts, pledges, and fundraising pipelines in alignment with Finance.
• Develop Salesforce dashboards and reports to translate organizational KPIs into clear fundraising pipeline insights.
• Serve as the operational liaison for Corporate, Philanthropy, and Community Partnerships teams, troubleshooting workflows and optimizing stewardship processes.
• Manage and triage the Fundraising Operations inbox, resolving complex data issues and escalating policy exceptions.
• Collaborate across Fundraising teams to advance organizational goals and foster a culture of inclusion, empathy, belonging, and One-Team Leadership.
• Coordinate operational projects and SOP documentation to improve efficiency and consistency.
• Perform other duties as required.

Requirements

• Post-secondary education in business, administration, nonprofit management or equivalent combination of training, education and work experience.
• 2 years of experience in administrative, operations, or data-support roles, ideally within fundraising, development, or a nonprofit environment.
• Experience using CRM systems (Salesforce preferred) and Microsoft Office tools, especially Excel.
• Adaptability to different technologies and software.
• Strong communication skills.
• Ability to collaborate across several teams.
• A clear Criminal Background Check will be required.

Skills

• Salesforce
• Microsoft Office
• Excel
• Data Governance
• Prospect Research
• Data Reconciliation
• Dashboard Development
• Reporting
• Workflow Optimization
• CRM Systems

Location

• Canada

Work Type

• Hybrid
• Full-time
• Permanent

Experience Level

• 2 years of experience

Education Level

• Post-secondary education in business, administration, nonprofit management or equivalent combination of training, education and work experience.

Salary/Compensations

• $48,000-$54,000

Benefits

• Group health and dental premiums fully covered by the Foundation
• RRSP contribution matching
• Annual vacation starting at three weeks
• Additional paid leaves such as personal days and Wish hours
• Work/life balance and flexibility
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more

About the Company

• Wishes Are Medicine — a vital part of a child’s treatment journey that helps restore strength, hope, and resilience.
• For over 40 years, we’ve granted more than 40,000 wishes.
• Research shows that prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health benefits.
• Recognized as a Great Place to Work® since 2023.
• Named one of the Best Workplaces™ Led by Women (2025).
• Named one of the Top 100 Best Workplaces™ for Giving Back (2024).
• Child-focused organization that values employee experience and is an inspiring workplace.

Equal Opportunity

• Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates.
• Reasonable accommodations due to disability are available on request at any stage of the hiring process.
• Make-A-Wish Canada is committed to Inclusion, Diversity, Equity, and Access (IDEA).
• We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve.
• We ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.