Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

MUFG Investor Services IT team is seeking a talented Application Support Analyst to support banking applications. This role involves delivering internal operations and support, interacting with external vendors, and managing a portfolio of applications. The analyst will bridge the gap between business teams and the IT solutions group.

Responsibilities

• Provide Level 2 Incident & Problem Management support by working with vendors and/or Internal support teams to resolve technical and user issues during product migration and BAU.
• Coordinate with vendor and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes.
• Document IT user procedures in Confluence around IT Change Management & business user procedures while effectively supporting user training.
• Support Project Managers in ongoing initiatives related to the Core Banking Solutions.
• Interact with vendors of financial systems about technical issues and the coordination of enhancements.
• Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
• Coordinate development and enhancement of the platforms to increase automation and expand the utilization of features.
• Ensure high-quality service delivery and total ownership of issues to complete resolution through internal coordination between distinct IT functions and groups.
• Respond to requirements from regulators and auditors to provide appropriate support for information requests.

Requirements

• 5+ years in a team responsible for providing analytical, technical support and administration of business banking applications.
• Exposure and understanding of SWIFT products and messaging standards, ISO 20022, SQL Server, PL/SQL, Java and .Net applications.
• Working knowledge of applications, systems, and application architecture.
• Strong working knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards.
• Exposure and understanding of Application/Database infrastructure setup and management.
• An understanding of banking environment to bridge business requirements and IT solutions.

Skills

• Flexcube
• SWIFT
• MUFG Automated Payment System
• Global Payment System
• MUFG Pay Stream
• MUFG FX
• ISO 20022
• SQL Server
• PL/SQL
• Java
• .Net applications
• System Development Lifecycle
• ITIL standards
• AWS Cloud Practitioner certificate

Work Type

• Permanent Full Time

Experience Level

• Senior Associate

Education Level

• Diploma/Degree in an appropriate IT discipline is preferred.

Salary/Compensations

• CAD 81000 - CAD 110000 - yearly

Benefits

• Vibrant CULTURE
• Connected team
• Love of innovation
• Laser client focus
• Next-level LEARNING & DEVELOPMENT

About the Company

• MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives.
• With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.
• Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape.
• As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.

Equal Opportunity

• MUFG is an equal opportunity employer.