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About the Role

The Field Support Specialist will support processes and systems related to customer servicing and sales/service staff support. This role provides administrative and analytical support, developing analytical and reporting capabilities to offer insights into key trends and performance indicators.

Responsibilities

• Process customer and internal orders in Oracle, validating order details, pricing, and customer requirements.
• Create, maintain, and update customer quotations and opportunities in Salesforce.
• Manage customer account data, ensuring records remain accurate and current.
• Coordinate inventory replenishment and maintain appropriate stock levels to support operational requirements.
• Manage inventory optimization initiatives by developing and maintaining min/max stocking parameters that align with business demand, service expectations, and financial targets.
• Support shipping, receiving, inventory control, cycle counts, and physical inventory audits.
• Monitor order fulfillment activities and collaborate with cross-functional teams to ensure on-time delivery.
• Resolve complex customer, order, inventory, and service-related issues in a timely and professional manner.
• Lead and support continuous improvement initiatives to enhance operational efficiency, service quality, and process effectiveness.
• Proactively identify, initiate, and lead process and system enhancements that improve efficiency, accuracy, compliance, and customer experience.

Requirements

• Minimum of a high school diploma
• 3+ years of experience in a similar position.
• Excellent organizational, prioritization, problem-solving and multi-tasking skills.
• Must be adaptable to changing business needs.
• A team player with high level of dedication.
• Proactive and resourceful.
• Excellent verbal and written communication skills.
• Must have a high attention to detail.
• Normal or frequent minor physical effort required for day-to-day activity in the workplace.
• May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs.

Location

• 2909 Plymouth Dr, Oakville, ON L6H 6G7

Work Type

• Onsite
• Contract

Experience Level

• 3+ years of experience

Education Level

• High school diploma

Salary/Compensations

• $54630 - $72387.4

Benefits

• Competitive compensation and performance-based bonus
• Three weeks of paid vacation, plus paid holiday shutdown
• Employer-paid health and wellness benefits
• Summer hours program
• Access to Spark LMS for continuous learning and development
• A safe and fun working environment where we celebrate our milestones.

About the Company

• As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact.
• You’ll help transform the grid for resilient and reliable power worldwide.
• S&C has a history of more than 70 years of innovation in Canada.
• We continue this legacy as a trusted, forward-thinking leader in the power industry.
• As a team member, you will advance a safer, more reliable, and more resilient electrical grid.
• Our products help the grid adapt to severe weather and transition to clean energy.
• We’re big enough to be a respected industry leader but small enough for you to impact our company directly.
• Our commitment gives you opportunities to impact on and off the job positively.
• With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability.
• We foster a collaborative, safety-focused environment where achievements are celebrated and growth is encouraged.
• In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse.
• Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.
• With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members.
• As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.
• S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

Equal Opportunity

• S&C Electric Canada Ltd. is an equal-opportunity employer.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
• If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.