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About the Role
Premier Infrastructure & Energy is seeking a motivated, experienced, and detail-oriented Lead Researcher to support the day-to-day operations of our New York City Research Department. This working-lead position involves performing research and video auditing duties while providing guidance, training, and quality oversight to the Research team to ensure consistent coverage, high production, accuracy, and compliance.
Responsibilities
- Process 811 tickets for underground utilities.
- Provide maps and records to field technicians.
- Assist Field Operations with special requests and time-sensitive needs.
- Coordinate and prioritize daily work volume.
- Assist with maintaining appropriate NYC field coverage.
- Notify utility companies of critical facilities when required.
- Review field videos to ensure work is performed in accordance with company, client, and safety standards.
- Utilize the Company's audit program to accurately complete required video audit questions.
- Perform Research QA/QC activities and identify trends, errors, or areas requiring additional attention.
- Meet weekly audit production goals to ensure the Company meets our client requirements.
- Participate in after-hours/on-call rotations as needed.
- Train and mentor new Research employees.
- Assist with onboarding and developing Research team members.
- Serve as a resource for Researchers when questions or issues arise.
- Monitor day-to-day office performance and provide feedback to the Research Supervisor/Manager regarding production, accuracy, attendance, and other performance concerns.
- Assist with ensuring employees follow established Research procedures and Company expectations.
- Help identify training opportunities and recurring errors within the department.
- Assist with coordinating daily workflow to ensure adequate NYC coverage.
- Monitor workload and help redistribute work when necessary to maintain productivity and coverage.
- Identify potential coverage or production issues and communicate them to Management in a timely manner.
- Support communication between Research, Field Operations, and Management to help resolve operational issues quickly.
- Assist supervisors with day-to-day responsibilities and special projects as needed.
- Assist with monitoring Research office inventory and ordering supplies as needed, including plotter paper, ink, and other Research-related materials.
- Assist with maintaining an organized and productive office environment.
- Assist with accessing and maintaining access to customer resources and systems.
- Support implementation of new processes, software, customer requirements, and operational procedures.
Requirements
- Minimum of 2 years of Researcher experience within the utility locating, underground utility, 811, or related industry.
- Strong organizational and time-management skills, with the ability to multitask and prioritize competing demands.
- Strong written and verbal communication skills.
- Ability to read and understand maps, including identifying North, South, East, and West.
- Strong computer skills and the ability to learn and utilize Company-specific software and systems.
- Ability to work independently while also functioning effectively as part of a team.
- Ability to train, coach, and assist other employees.
- Strong customer service and problem-solving skills.
- Ability to work effectively in a fast-paced office environment.
- Must be willing and able to work in-office at the Brooklyn, NY location.
- Must be available to participate in after-hours/on-call rotations as required.
Skills
- Research
- Video auditing
- Guidance
- Training
- Quality oversight
- Workflow support
- Organization
- Time-management
- Multitasking
- Prioritization
- Written communication
- Verbal communication
- Map reading
- Computer proficiency
- Teamwork
- Coaching
- Customer service
- Problem-solving
- Process improvement
- Inventory management
Location
- Brooklyn, NY
Work Type
- In-office
- Full-time
Experience Level
- Lead
- 2 years
Benefits
- Paid Time Off (PTO)
- Comprehensive health benefits
- 401(k) retirement plan
- Rewards and recognition program
About the Company
- Premier Infrastructure & Energy is committed to providing a professional work environment where employees have opportunities to develop their skills, contribute to the success of the organization, and grow within the Company.