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About the Role

The Strategic Account Manager (SAM) leads Orijin’s client success and growth initiatives. This role is responsible for the overall success and growth of customer accounts, driving engagement, achieving measurable outcomes, and managing renewals and upsells. The SAM plays a crucial part in expanding Orijin’s impact and advancing its mission by meeting quarterly renewal and upsell targets.

Responsibilities

• Ensure a smooth transition from Support and Implementation to Strategic Account Management, accelerating Orijin Platform adoption, usage and course completion.
• Develop and execute a data-driven customer success strategy to enhance Platform utilization and student outcomes.
• Set up and lead regular customer check-in meetings to review goals, usage data, and action items, and provide ongoing training to client staff.
• Develop expertise in all Orijin content and functionality in order to confidently promote to customers.
• Collaborate with clients to identify training needs and ensure their staff is proficient with Orijin products.
• Identify and address risk areas in collaboration with Sales to support renewals and upsells, and ensure customer satisfaction.
• Work with the data team to deliver and interpret meaningful data, assisting clients in understanding and using this data to drive success.
• Provide actionable insights through monthly or quarterly reviews.
• Coordinate with Sales, Product, Implementation, and Training teams to ensure a high-quality, integrated customer experience that supports renewal and expansion.
• Provide monthly or quarterly data reports to client leadership, highlighting successes and areas for improvement.
• Manage renewal timing and discussion for each customer by preparing quotes to ensure on time payment and continuity of service.
• Upsell current contracts towards a sales target to achieve overall growth goals for the SAM team and individual goals and increase the breadth and depth of the impact Orijin has with each customer.

Requirements

• Track record of strong outcomes working in account management within educational technology or a similar industry, servicing medium to large government customers.
• Track record of meeting or exceeding annual goals and achieving high customer satisfaction.
• Strong judgment, problem-solving skills, and excellent communication abilities.
• Ability to manage multiple customers simultaneously with effective time management.
• Understanding of educational programs and standards to effectively support and engage with clients.
• Belief in Orijin’s mission to reduce recidivism and improve the life chances of incarcerated learners and returning citizens.
• Background in Account Management or Sales a plus.

Skills

• Account Management
• Sales
• Data Analytics
• Customer Success Strategy
• Platform Adoption
• Platform Usage
• Course Completion
• Customer Training
• Product Knowledge
• Risk Management
• Renewal Negotiation
• Upselling
• Data Reporting
• Time Management

Location

• Remote (Eastern Time working hours)

Work Type

• Remote
• Full-time

Experience Level

• Experienced

Salary/Compensations

• $85,000 - $87,000 a year
• Base Salary with On Target Earnings (Commission) total comp of $125,000
• Variable compensation potential can increase beyond target.
• Variable compensation plan is based on renewal and upsells in assigned book of business

Benefits

• Competitive compensation commensurate with experience
• Generous 100% employer-paid benefits package

About the Company

• Founded in 2014, Orijin’s mission is to rewrite every justice-impacted person’s story, allowing each to re-enter society with renewed career-readiness, re-skilled education, and training through a customized pathway, to rebuild their lives and create sustainable employment.
• Orijin provides a robust cloud-based learning and communications platform delivered on secure tablet computers and other devices in hundreds of correctional facilities across the country.
• Orijin is a public benefit corporation and certified B Corporation that never charges incarcerated individuals or their families for its technology or services.

Equal Opportunity

• Orijin is an Equal Opportunity Employer and firmly believes in creating a workplace that respects and values diversity of cultural, ethnic, and experiential backgrounds.
• We encourage all qualified applicants to apply.
• As an organization committed to the successful reentry of justice-involved persons, we strongly encourage candidates who share the life experiences of the citizens we serve to apply.