Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as a trusted technical partner throughout the integration lifecycle for complex customer integrations across EMEA, from implementation planning and deployment through validation, standard tuning, optimization, and ongoing support. This role is ideal for someone who enjoys solving complex technical problems with customers, translating business and security requirements into practical implementation plans, and improving systems and processes for scalable customer outcomes.

Responsibilities

Own the technical delivery of complex enterprise integrations, including implementation planning, configuration, validation, troubleshooting, and launch readiness.
Lead customer-facing technical meetings, kickoff sessions, integration reviews, standard tuning discussions, and issue-resolution calls.
Translate customer architecture, use cases, traffic patterns, and security objectives into clear integration plans.
Partner with the tuning team by providing relevant customer context and requirements.
Guide customers through API, SDK, server-side, client-side, and console-based implementation activities.
Run integration health checks, baseline validation, detection reviews, basic tuning adjustments, and ongoing optimization.
Escalate complex detection and mitigation requirements to the tuning team.
Investigate technical issues using logs, telemetry, dashboards, data analysis, browser tools, APIs, and other diagnostic methods.
Establish clear entrance and exit criteria for integration activities, coordinate tuning activities with defined criteria, and communicate risks, dependencies, timelines, and next steps.
Maintain accurate Jira records, including scope, use case, technical context, validation results, open issues, owners, and linked work.
Partner with TAMs to provide customer-ready updates, health summaries, technical recommendations, and progress reports.
Coordinate escalations with Engineering, Product, Operations, Detection, and Research teams, ensuring issues are clearly documented and actively followed through resolution.
Identify recurring implementation challenges and turn structured feedback into requirements for better product capabilities, documentation, tooling, customer workflows, and reusable playbooks.
Help improve the scalability of Customer Success Engineering through automation, standardization, self-service tooling, and repeatable processes.
Serve as a technical subject-matter expert and contribute knowledge, coaching, and best practices to the broader CSE team.

Requirements

3-5 years of experience in a customer-facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support.
Demonstrated experience leading complex enterprise software, security, fraud, ad-tech, or infrastructure integrations.
Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns.
Experience troubleshooting customer environments using tools such as browser developer tools, Postman, logs, dashboards, API documentation, and data queries.
Practical experience with configuration, traffic analysis, validation, or performance optimization.
Ability to analyze ambiguous technical problems, identify root causes, and drive issues to resolution across multiple teams.
Strong written and verbal communication skills, with the ability to explain technical concepts to engineers, operators, business stakeholders, and executive audiences.
Strong project-management and prioritization skills, including the ability to manage multiple enterprise customers and competing technical priorities.
Experience working with Jira, Confluence, or similar systems to manage technical work and document customer context.
Ability to set realistic expectations, establish clear ownership, and communicate progress transparently when issues are complex or timelines change.
Self-motivated, highly organized, curious, and comfortable operating in a changing environment.
Professional fluency in English and the ability to collaborate effectively across EMEA and global teams.

Skills

API
SDK
server-side integration
client-side integration
console-based implementation
Jira
Confluence
web applications
HTTP
JavaScript
JSON
browser behavior
browser developer tools
Postman
logs
dashboards
API documentation
data queries
configuration
traffic analysis
validation
performance optimization
detection logic
tuning
automation
standardization
self-service tooling
repeatable processes
bot management
fraud prevention
cybersecurity
application security
mobile SDKs
webviews
cloud platforms
networking
observability tools
Snowflake
Looker
Grafana
data analysis

Location

EMEA

Work Type

Full-time

Experience Level

3-5 years

Benefits

well-being stipends
learning stipends
flexible work options
dedicated time off

About the Company

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first.
Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.
HUMAN is growing fast, and there’s never been a more meaningful time to join us.
If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

Equal Opportunity

HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone.
We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together.
If you are an individual with a disability or special need that requires accommodation, please contact us directly.