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About the Role

Care Coordinators are the heartbeat of the clinic, setting the tone for the patient experience by being organized, warm, and professional. This fast-paced, multi-tasking role allows for direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Requirements

• Genuinely enjoys helping people, thrives in a busy environment, and takes ownership of work
• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role (retail, hospitality, call center, medical reception, or similar)
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — comprehensive training provided

Skills

• Customer service
• Patient interaction
• Front desk operations
• Scheduling
• Insurance verification
• Phone communication
• Payment collection
• HIPAA compliance
• Basic computer proficiency
• Spreadsheet navigation

Location

• Carmel, New York

Work Type

• Full-time

Experience Level

• 1+ year experience in a customer-facing or patient-facing role

Education Level

• High School Diploma or GED

Salary/Compensations

• $19.00 per hour

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan
• Ongoing support from clinic leadership
• Clear growth pathways
• Collaborative team culture
• Buddy system across clinic locations

About the Company

• Confluent Health, LLC and its affiliates are committed to building a diverse and inclusive workforce.

Equal Opportunity

• Equal opportunity employer
• Do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.
• Assistance or accommodation requests due to disability can be directed to careers@goconfluent.com.