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About the Role

The Senior Analyst is a member of the national IT Security and Operations team, responsible for managing endpoint and software packaging, including Microsoft Configuration Manager and Citrix platforms, Windows client configuration, and software deployments. This role focuses on optimizing configuration, automating processes, and enhancing user experience for efficiency, reliability, and productivity, while fostering technical excellence and continuous improvement.

Responsibilities

Manage the Microsoft Configuration Manager, Citrix Virtual Apps and Desktops platforms and related systems.
Manage Windows client operating system, images, task sequences, Autopilot, driver and BIOS updates and related tools.
Manage software deployment packages, application integration and software updates.
Scripting and task automation for efficiency and compliance.
Monitor and report on system health, deployment status, performance, utilization and other relevant metrics.
Provide top-tier support for responsible systems.
Ensure compliance with organizational policies and security standards.
Prepare technical, operational and procedural documentation and specifications.
Contribute to strategic planning, risk mitigation and resource use optimization.
Perform special projects as needed.
Keep up with new technologies and best practices.
Work with IT or business stakeholders to support and integrate systems.
Work with vendors on issue resolution and roadmap insights.

Requirements

Degree in Computer Science, Engineering or equivalent.
Minimum of five years full-time work experience with all aspects of managing endpoints in an enterprise environment.
Experience in Microsoft Configuration Manager (SCCM, Intune).
Experience with Citrix Virtual Apps and Desktops and VMWare.
Expertise in Windows operating systems, task sequences, and Autopilot configuration.
Expertise in software packaging and deployments.
Experience scripting.
Experience with PowerShell and MS Graph.
Experience with M365 application management is an asset.
Strong attention to detail and thoroughness.
Excellent analytical and problem-solving skills.
Experience and comfort working in a dynamic environment managing multiple tasks.
Ability to accept duties and assignments willingly and open to new tasks.
Ability to work independently, follow instructions with minimal supervision and take initiative.
A positive team player with excellent interpersonal skills and client service mindset.
Availability to work overtime, when necessary.

Skills

Microsoft Configuration Manager
Citrix Virtual Apps and Desktops
VMWare
Windows operating systems
Task sequences
Autopilot configuration
Software packaging
Software deployments
Scripting
PowerShell
MS Graph
M365 application management

Experience Level

Minimum of five years full-time work experience

Education Level

Degree in Computer Science, Engineering or equivalent

Salary/Compensations

$85,000 - $115,000

About the Company

BLG: Canada’s Law Firm.
Culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication.
Standout talent and delivering an exceptional client experience.
Future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development.
Committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves.
Value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG.
Welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.
Strive to provide an accessible candidate experience.

Equal Opportunity

Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position.
Valuing diversity and inclusion is key to a respectful workplace.
BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves.
We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG.
We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.
We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.