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About the Role

Northwest Tellers are key members of our retail network team, interacting directly with customers. They provide excellent customer service by welcoming customers, processing transactions efficiently, resolving issues, offering educational services, and identifying opportunities for referrals to other business lines.

Responsibilities

• Achieve financial wellness activity goals, including identifying referral opportunities and contributing to office sales performance.
• Assist customers with inquiries, problem resolution, and other needs.
• Proactively engage customers to understand their needs and inform them about product/service features and benefits.
• Refer customers to appropriate team members for complex requests or specialized products/services.
• Actively engage with and greet customers, taking ownership to resolve any issues or concerns.
• Balance teller drawer daily and participate in office meetings, operations meetings, and dual control balancing of vault, ATM, and other devices as needed.
• Deliver the North(west) star experience and champion customer financial wellness through exceptional customer service via in-person, phone, and email.
• Complete assigned educational training and self-educate using bank-designed programs and applications.
• Possess general knowledge of all office systems and software, perform maintenance, and have in-depth knowledge of bank products, services, and digital offerings.
• Adhere to all security and dual control processes.
• Participate in branch opening and closing tasks as needed.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Collaborate with co-workers to complete daily tasks, demonstrating respect, professionalism, and punctuality.
• Support management with special requests as needed.
• Work scheduled evening hours and weekends as assigned or necessary.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and department-specific software to maximize efficiency.
• Work as part of a team.
• Work with on-site equipment.

Requirements

• Ability to establish effective working relationships among team members.
• Ability to participate in solving problems and making decisions.
• Ability to present and express ideas and information clearly and concisely.
• Ability to actively listen to others to achieve understanding.
• Ability to share information with others and facilitate the open exchange of ideas.
• Ability to establish courses of action for self to accomplish specific goals.
• Ability to develop and use tracking systems for monitoring work progress.
• Ability to effectively use resources such as time and information.
• Ability to make sound decisions based on perceptive and analytical processes.
• Ability to practice good judgment in ambiguous situations.
• Knowledge of computers and the Teller System.

Skills

• Customer service
• Cash handling
• Banking
• Retail
• Microsoft Office Software
• Computer applications
• Teller System

Location

• Lackawanna

Work Type

• Full-time

Experience Level

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Education Level

• High School Diploma or equivalent preferred

About the Company

• Northwest is an equal opportunity employer.
• We are committed to creating an inclusive environment for all employees.

Equal Opportunity

• Northwest is an equal opportunity employer.
• We are committed to creating an inclusive environment for all employees.