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About the Role
The Implementation Consultant will provide Sprinklr admin configuration services, optimizing its usage to meet client business needs, increase ROI through automation, and improve end-user experience. This role is both technical and client-facing.
Responsibilities
- Assess marketing goals and translate them into a custom roadmap of technical solutions.
- Create and QA Sprinklr configurations to maximize platform potential.
- Provide technical expertise and troubleshoot Sprinklr issues.
- Collaborate with end-users across various departments within Sprinklr.
- Write timely and accurate documentation of Sprinklr configuration details.
- Proactively provide platform best practices and anticipate client needs.
Requirements
- Demonstrated technical aptitude translating into programming and/or software deployment management.
- 1-2 years of Sprinklr or similar platforms experience is a plus.
- Completion or near completion of a BA or BS in Marketing, Technology, or related fields.
- Some programming experience is desired.
- Social media literacy and proficiency are desired.
- A pattern of problem-solving, energy, motivation, enthusiasm, and commitment to client satisfaction.
- Excellent verbal and written communication skills, including creating and delivering polished documentation.
- Minimum of Windows 10 and macOS 12.X.
- Internet speed requirement of a minimum of 50 mbps.
Skills
- Sprinklr configuration
- Technical expertise
- Troubleshooting
- Client collaboration
- Documentation writing
- Platform best practices
- Programming
- Software deployment management
- Social media literacy
Location
- Remote
- US-based
- Arkansas
- Arizona
- Colorado
- Connecticut
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Kentucky
- Louisiana
- Maryland
- Michigan
- Minnesota
- Nevada
- New Mexico
- New York
- North Carolina
- New Jersey
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Virginia
Work Type
- Remote
- Part-time
Education Level
- BA or BS in Marketing, Technology, or related fields
About the Company
- Social Factor is a social media agency focused on Human Connection.
- Our teams help clients listen, reach, and respond.
- We are experiencing growth and work with Fortune 100 and Fortune 500 companies.