Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This position will be responsible for delivering exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

Responsibilities

Implement, train, and promote guest experience policies, procedures, and standards within the venue.
Ensure the property is well maintained and in peak condition at all times.
Schedule team members in the Cafe and Retail shop.
Participate in MOD (Manager on Duty) rotation.
Recruit, interview, and hire commercial staff team members for Retail, and Food & Beverage departments.
Assist in the training and creation of reference materials for all commercial staff.
Enforce all rules and regulations and uphold accountability.
Oversee procurement to maintain optimal stock levels while controlling costs and waste.
Manage inventory levels and oversee all inventory stock counts and audits.
Enforce strict adherence to food safety regulations.
Develop strategies to maximize revenue by analyzing sales data.
Manage Cost of Goods to ensure the cafe is hitting its budget.
Ensure compliance with local health regulations and implement responsible service policies.
Collaborate with Creative to create a seasonal drink menu.
Ensure Retail stock items are ordered from suppliers.
Manage Retail inventory levels, conducting full stock inventory monthly.
Maintain a clean and organized space in front and back of house.
Develop and implement sales strategies and incentives for team members to achieve targets.
Monitor third party image operators and vendors to ensure services are consistent with company standards.
Implement store layout updates as directed by the Retail Buyer.
Assist with special company projects as needed.
Perform any and all duties as assigned.

Requirements

3+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
Bachelor’s degree or equivalent experience.
Must possess, or be able to obtain, a valid NYS food handlers certificate.
Must possess, or be able to obtain, a valid FDNY S-95 certificate.
Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
Exceptional communication skills, both written and verbal.
Organized and detail oriented.
Ability to multitask effectively.
Ability to work weekends and holidays.

Skills

Leadership
Guest Experience Management
Retail Operations
Food & Beverage Operations
Inventory Management
Cost Control
Sales Strategy
Staff Training
Communication Skills
Attention to Detail
Multitasking

Location

New York

Work Type

Full-time

Experience Level

3+ years of leadership experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$62,400-$67,000

Benefits

Health benefits including medical, dental, and vision
Individual Retirement Account
Commuter benefits
Paid vacation and sick leave

About the Company

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS Experience, and Hershey Super Sweet Adventure.
For us it’s all about the fans and creating experiences they will love. We create happiness.

Equal Opportunity

We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.