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About the Role
Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City. This role is pivotal in shaping the arrival and departure experience for guests, ensuring every interaction reflects warmth, elegance, and personalized service.
Responsibilities
- Welcome guests warmly upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building.
- Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure.
- Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services.
- Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention.
- Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care.
- Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction.
- Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times.
- Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations.
- Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests.
- Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds luxury standards.
Requirements
- Embody the hotel's commitment to anticipatory hospitality and luxury service.
- Attentiveness, professionalism, and genuine interest in each guest’s journey.
- Deliver an arrival and departure experience that exceeds expectations and reinforces the hotel's reputation for world-class hospitality.
Skills
- Personalized service
- Luxury service
- Anticipatory hospitality
- Guest relations
- Communication
- Discretion
- Confidentiality
Location
- New York
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge for practical support and emotional care
- Free counseling and support through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
About the Company
- Waldorf Astoria New York has undergone a transformative restoration and is open, reigniting its magnetic allure.
- The hotel provides guests with an exceptional environment and personalized attention of True Waldorf Service.
- Features include 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership.
- Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
- Hilton has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton offers a suite of world-class brands and is setting new standards for the future of travel.
- Hilton supports Team Members' journeys, encouraging career growth.
- Hilton invests in Team Members’ wellbeing, supporting them through all of life’s moments with unmatched perks and benefits.
Equal Opportunity
- Hilton is an equal opportunity employer.