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About the Role

AAA Western and Central New York seeks dedicated individuals who demonstrate compassion, empathy, and unsurpassed service to provide members with a totally satisfying experience and strengthen our mission to be their most trusted provider of automotive, travel, insurance, and other relevant products and services.

Responsibilities

• Efficiently assist customers through various touchpoints including work activities, walk-ins, and phone calls, ensuring needs are met promptly and effectively.
• Proactively address and resolve customer issues by offering tailored solutions, aiming for first-contact resolution.
• Maintain and exceed phone queue availability expectations to ensure timely customer assistance.
• Verify each customer to maintain privacy and security standards.
• Accurately document all interactions and transactions related to policies, customers, carriers, and third-party touchpoints.
• Attach all email and policy paperwork communications to the relevant policy in the appropriate system.
• Consistently demonstrate AAA Core Values in every interaction.
• Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.
• Offer a Club-focused sales approach and continuously promote all Club products/services.
• Effectively sell AAA memberships to meet or exceed outlined expectations.

Requirements

• Responsible for obtaining and maintaining the required license or certification in an active status.
• Able to display working knowledge of carrier offerings, processes, and requirements.
• Ability to work evenings, weekends, and events as required by business need or leadership directive.
• Working knowledge of computer software and ability to effectively navigate multiple systems.
• Ability to operate independently and display proficiency in error minimization and problem-solving.
• Must be able to resolve problems and work under pressure to diffuse member concerns.
• Work under pressure during periods of high volume.
• Ability to multitask in various areas of insurance sales and service.
• Ability to perform routine office tasks including operating a computer for long periods, sitting, filing, and communicating on the phone.
• Ability to perform all physical functions consistent with travel, including sitting in airplanes and driving for long periods.
• Must be able to lift, carry, push, pull a maximum of 30 lbs.

Salary/Compensations

• $21/hr - $25/hr

Benefits

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off

About the Company

• AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area.
• Our Associates are committed to providing our members with a totally satisfying experience.
• Our mission is to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.