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About the Role
This is a remote position focused on leading the successful delivery of IT infrastructure and software implementation projects across multiple client environments. The ideal candidate will come from an MSP background and combine strong project leadership skills with significant hands-on infrastructure experience.
Responsibilities
- Own assigned IT projects from approved scope through planning, implementation, testing, documentation and final handoff
- Translate scopes of work into detailed project plans with tasks, owners, dependencies, milestones, estimated effort and completion criteria
- Manage multiple concurrent projects across different client environments
- Lead infrastructure projects including server installations and upgrades, Active Directory migrations, Microsoft 365 implementations, Azure projects, virtualization projects, network upgrades, firewall deployments, workstation rollouts and disaster recovery initiatives
- Coordinate technicians, engineers, vendors, client contacts and internal stakeholders throughout each project
- Lead project kickoffs, technical working sessions, status meetings and completion reviews
- Validate technical prerequisites including equipment, licensing, backups, access, documentation, maintenance windows and rollback plans
- Track project scope, schedules, budgeted effort, dependencies, risks and resource requirements
- Identify potential problems early and escalate technical or project-related blockers before they impact delivery
- Provide hands-on technical implementation and troubleshooting when necessary
- Perform structured testing and quality assurance before projects are considered complete
- Maintain accurate technical and project documentation including configurations, diagrams, credentials, decisions, changes and test results
- Ensure completed projects are handed off cleanly to ongoing support teams
- Participate in post-project reviews and help improve project delivery processes
Requirements
- 5+ years of experience working for a Managed Service Provider (MSP)
- Significant experience leading multiple concurrent IT infrastructure projects across different client environments
- Strong hands-on Windows Server administration experience including server deployment and configuration
- Strong Active Directory and Group Policy experience including domain controller deployment and domain administration
- Strong Microsoft Azure administration experience
- Strong networking experience including routers, switches, VLANs and firewalls
- Experience configuring and deploying firewalls
- Experience with virtualization technologies including Hyper-V and/or VMware ESXi
- Experience with Microsoft 365 environments and migrations
- Ability to take an approved scope of work and independently turn it into an organized, executable project plan
- Strong understanding of project scheduling, resource coordination, risk management, change control, testing, documentation and operational handoff
- Ability to coordinate technical resources effectively without necessarily having direct supervisory authority
- Strong troubleshooting skills and the ability to make sound technical decisions during project implementation
- Excellent written and verbal communication skills
- Strong organizational and time-management skills
- Ability to work independently with minimal oversight
- Experience with HaloPSA, Kaseya, NinjaOne, Hudu, IT Glue is helpful but not required
Skills
- Project Management
- IT Infrastructure
- Windows Server Administration
- Active Directory
- Group Policy
- Microsoft Azure
- Networking
- Firewall Configuration
- Virtualization (Hyper-V, VMware ESXi)
- Microsoft 365
- Troubleshooting
- Communication
- Organization
- Time Management
Location
- Remote - United States
- Travel to Southern California / Los Angeles County
Work Type
- Permanent
- Full-time
- Remote
Experience Level
- 5+ years of experience working for a Managed Service Provider (MSP)
Salary/Compensations
- $90,000-$95,000
Benefits
- Comprehensive benefits package
About the Company
- Boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.
- Established managed IT services company that has been serving small and midsized businesses for more than 25 years.
- Has built an unusually stable team and client base over more than 25 years in business.
- Places a strong emphasis on employee retention, work-life balance, professional development and giving experienced employees the autonomy to do their jobs without constant micromanagement.
- Very low employee turnover
- Long-term client relationships
- Mature processes, procedures and documentation
- Dedicated 24/7/365 technical coverage
- Strong Help Desk and Support Desk teams
- Significant autonomy and minimal micromanagement
- Career development and advancement opportunities
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.