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About the Role

To oversee the front desk, assist members and prospects via phone and in person, and ensure a 5-star member experience.

Responsibilities

• Establish and maintain 5-star rapport with all members and guests.
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, and Member check-in.
• Record clear and correct telephone messages, discerning call importance.
• Ensure closing procedures are followed each night.
• Monitor and replenish towel supply.
• Maintain a neat and well-stocked work area.
• Assist with courtesy calls and balance due inquiries.
• Answer incoming telephone calls and transfer them appropriately.
• Schedule court reservations and private lessons.
• Develop and maintain cooperative work relationships.
• Complete daily reports and special projects.

Requirements

• High school diploma or equivalent.
• Demonstrated knowledge of SPORTIME programs, services, policies, and procedures.
• Ability to explain all lessons, programs, memberships, and promotions.
• Solid computer skills (Microsoft applications) are a must.
• Ability to listen to and understand information.
• Ability to communicate verbally and in writing.
• Ability to work under pressure.
• Ability to multi-task.
• Ability to keep information confidential.
• Ability to develop and maintain constructive and cooperative working relationships.

Skills

• Guest service skills
• Computer skills
• Communication skills
• Ability to work under pressure
• Multi-tasking
• Confidentiality
• Interpersonal skills

Location

• Randall's Island

Work Type

• Full-time

Experience Level

• Commensurate with experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $24.00 per hour

Benefits

• Complimentary Sportime membership and facility usage.
• Discounts on programs and retail purchases.
• Health, dental, and vision insurance for full-time employees after 60 days.
• 401k plan with employer match after one year of service and meeting hour requirements.

About the Company

• Since 1994, SPORTIME has operated premier tennis and sports facilities in New York State.
• SPORTIME has 20 club locations, including the iconic Port Washington Tennis Academy.
• SPORTIME offers 192 indoor and outdoor tennis courts and 131 pickleball courts, plus rinks, turf, camps, and gyms.
• Clubs are state-of-the-art, affordable, and feature top programs like the John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC).
• SPORTIME clubs serve individuals of all ages and abilities, 365 days a year.

Equal Opportunity

• Sportime is an Equal Opportunity Employer that encourages and seeks workplace diversity.
• All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.