Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Dover Fueling Solutions is seeking a Sr. Customer Success Manager to lead the Customer Success team, day-to-day operations, and future strategy. This role involves representing business-critical platforms for customers ranging from single-site operators to large global brands.

Responsibilities

• Foster a growth mindset and positive culture within the team.
• Represent customers and influence product development for optimal outcomes.
• Ensure account retention and expansion by understanding customer needs and long-term visions.
• Lead the team in developing scalable best practices and improving processes.
• Collaborate across departments to integrate customer success vision.
• Anticipate customer needs, create resources to solve issues proactively, and manage escalations effectively.

Requirements

• 5-7 years of experience in Customer Success, Account Management, or Customer Support.
• Experience with cloud-based solutions and successful customer deployments.
• Proven track record of onboarding enterprise-level customers.
• Ability to analyze and improve existing processes with an emphasis on scalable strategies.
• Understanding of software development processes and premises.
• Strong interpersonal skills for building long-term relationships and cross-functional work.
• Excellent problem-solving and critical-thinking abilities with a customer-focused, proactive approach.
• Strong familiarity with CRM tools and SharePoint workflows.
• Experience in the convenience store / retail fueling industry is preferred.

Location

• Downers Grove, IL

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health savings account
• Health care and dependent care flexible spending accounts
• Company-paid short-term and long-term disability
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off
• Business travel services
• Employee discounts
• Employee assistance program including company-paid counseling sessions and legal services

About the Company

• Dover Fueling Solutions (DFS) is taking fueling and convenience retail to the next level.
• DFS is part of Dover Corporation, a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.
• DFS has a significant technology development and manufacturing presence worldwide.
• DFS provides advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions.
• DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.

Equal Opportunity

• All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
• If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.